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For Companies At a Glance
- Tasks: Support schools and home educators by delivering engaging learning experiences.
- Company: Join a charity dedicated to preserving and sharing the stories of six iconic palaces.
- Benefits: Enjoy enhanced holidays, generous pension contributions, and staff discounts at all palaces.
- Other info: This role requires an enhanced DBS check due to working with young people.
- Why this job: Be part of a passionate team making learning fun and accessible for everyone.
- Qualifications: Customer service experience, Microsoft Office skills, and strong organisational abilities are essential.
The predicted salary is between 30000 - 42000 £ per year.
Location
Hampton Court Palace (regular travel to other London sites)
Type of role
Fixed‑term contract – 2 years
The Role
As a Learning Assistant, you’ll be a vital part of our Schools & Communities team, supporting our onsite program and online sessions. You’ll be the first point of contact for teachers and home educators, providing friendly, informed support and helping them plan unforgettable learning experiences.
Your Responsibilities Will Include
- Responding to enquiries and managing bookings
- Welcoming education groups
- Supporting events during school holidays and occasional weekends
- Collaborating with colleagues across sites including the Tower of London, Kensington Palace and Hillsborough Castle and Gardens.
You’ll work closely with the Deputy Operations Manager, Learning Operations Coordinator, and three other Learning Assistants, forming a supportive and enthusiastic team.
We Are Seeking Candidates Who Possess
- Experience in a customer‑facing role, with a strong commitment to delivering excellent service. Preferably in a relevant industry.
- Office administration experience.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
- Strong organisational skills and the ability to manage busy email accounts and a range of administrative tasks.
- Confidence in communicating with teachers via telephone, email and in person.
- The ability to respond flexibly to operational challenges and adapt to changing circumstances.
- An understanding of schools/teacher needs when planning visits (desirable).
- A genuine interest in working with schools and young people.
Experience with GDPR‑compliant databases is advantageous, as the role involves use of our school booking system (Kinetics).
This position involves working with young people and is therefore subject to an enhanced Disclosure and Barring Service (DBS) check.
Benefits Include
- Enhanced holiday entitlement
- Generous Employers Pension Contributions (up to 11%)
- Annual Pay reviews & Bonuses
- Critical Illness Cover & Life Assurance
- Family friendly policies and benefits
- Staff discounts and free entry to all palaces.
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Learning Assistant employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Assistant
✨Tip Number 1
Familiarise yourself with the specific needs of schools and educators. Understanding their requirements will help you tailor your approach when communicating with them, making you a more appealing candidate for the Learning Assistant role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled inquiries or bookings in previous roles. This will demonstrate your ability to provide excellent support to teachers and home educators.
✨Tip Number 3
Network with professionals in the education sector. Attend local events or workshops related to education to meet potential colleagues and learn more about the challenges they face, which can give you an edge in interviews.
✨Tip Number 4
Familiarise yourself with the palaces and their educational offerings. Being knowledgeable about the venues and what they can offer to schools will show your enthusiasm for the role and help you connect better with your audience.
We think you need these skills to ace Learning Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Learning Assistant position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Relevant Experience: Emphasise any customer-facing roles you have held, particularly in educational or similar environments. Provide specific examples of how you delivered excellent service and supported learning experiences.
Showcase Your Skills: Mention your proficiency in Microsoft Office applications and any experience with booking systems. If you have worked with young people or have an understanding of their needs, make sure to include that as well.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for education and working with schools. Use this opportunity to express your enthusiasm for the role and how you can contribute to their mission of reaching every school in the UK.
How to prepare for a job interview at Historic Royal Palaces
✨Show Your Customer Service Skills
Since the role requires proven experience in a customer-facing position, be ready to share specific examples of how you've delivered excellent service in the past. Highlight any relevant experiences that demonstrate your ability to engage with teachers and home educators effectively.
✨Demonstrate Organisational Abilities
The Learning Assistant role involves managing bookings and administrative tasks. Prepare to discuss how you stay organised, manage busy email accounts, and handle multiple tasks simultaneously. Consider sharing tools or methods you use to keep everything on track.
✨Familiarise Yourself with the Organisation
Research the charity and its palaces before the interview. Understanding their mission and the educational programmes they offer will help you connect your skills and experiences to their needs, showing that you're genuinely interested in the role.
✨Prepare for Scenario Questions
You may be asked how you would handle specific situations, such as dealing with a last-minute booking change or responding to a teacher's query. Think through potential scenarios and how you would approach them, demonstrating your flexibility and problem-solving skills.