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Historic Royal Palaces

IT Product Support Analyst (Dynamics 365)

Full-Time 38000 - 52000 £ / year (est.) No home office possible

At a Glance

Tasks: Support users of Microsoft Dynamics 365 and enhance application performance.
Company: Join Historic Royal Palaces, caring for six iconic palaces in the UK.
Benefits: Enjoy hybrid working, enhanced holidays, generous pension contributions, and staff discounts.
Why this job: Be part of a passionate team, making a real impact in a historic setting.
Qualifications: Experience with Dynamics 365, strong analytical skills, and excellent communication are essential.
Other info: Opportunity to work at Hampton Court Palace with potential travel to other sites.

The predicted salary is between 38000 - 52000 £ per year.

IT Product Support Analyst (Dynamics 365)

Join to apply for the IT Product Support Analyst (Dynamics 365) role at Historic Royal Palaces

IT Product Support Analyst (Dynamics 365)

1 week ago Be among the first 25 applicants

Join to apply for the IT Product Support Analyst (Dynamics 365) role at Historic Royal Palaces

We are a team of people who love and look after six of the most wonderful palaces in the world.

We have an opportunity for a Product Support Analyst to join our Information Technology Business Solutions Team to support the applications and the users of our Microsoft Dynamics 365 (D365) platform.

As a Dynamics 365 Product Support Analyst you will play a crucial role in supporting end users to get the most out of their applications. Along with working with stakeholders and team members to implement continuous product enhancements.

To Be Successful In The Role

You’ll be a passionate advocate of Dynamic 365’s capability, with strong analytic skills to help users solve business problems. You’ll also have significant, proven experience of:

Supporting applications built on the Microsoft Dynamics 365 platform.
Power Platform (Power Automate, Power Apps, Power BI)
Demonstrating best practice in the use of Dynamics 365 applications
Writing specifications for product enhancements
Documenting comprehensive user requirements
Designing test cases
Being the contact point for users
Problem-solving, troubleshooting and user support.
Troubleshooting system performance issues
Creating and maintaining comprehensive user training materials
Explaining and communicating technical concepts to non-technical users.
Training end users on MS Dynamics 365 functionality and helping them to extract information and present findings and insights
Strong communication skills and comfortable in a customer facing environment.
Working in an Agile team

If you have relevant experience working as an analyst, or in another similar role, as part of a team developing and supporting applications built on the Dynamics 365 platform, we would like to hear from you.

Benefits include:

Hybrid working – part working from home and part working from site.
Enhanced holiday entitlement
Generous Employers Pension Contributions (up to 11%)
Annual Pay reviews & Bonuses
Critical Illness Cover & Life Assurance
Family friendly policies and benefits
Staff discounts and membership to all palaces
Whilst based at Hampton Court Palace, you may be required to travel to our other London sites – project dependent.

Salary: £46,981

Closing date: 23:55pm Sunday 20th July 2025

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology
Industries

Museums, Historical Sites, and Zoos

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