At a Glance
- Tasks: Engage visitors with captivating stories and provide exceptional customer service at Hillsborough Castle.
- Company: Historic Royal Palaces, a charity preserving iconic historical sites.
- Benefits: Competitive pay, flexible hours, and a chance to work in a historic setting.
- Other info: Flexible shifts, including weekends, with opportunities for growth.
- Why this job: Be part of an exciting team that brings history to life for visitors.
- Qualifications: Strong storytelling skills and a passion for customer service.
The predicted salary is between 24577 - 24577 £ per year.
Home Palace: Hillsborough Castle
Status: Casual, Temporary/Seasonal
Estimated Start date: 1 April 2026
End Date: 1 November 2026
Salary: Seasonal = £24,577 per annum pro-rata (£13.13 p/h) / Casual wage = £14.71 p/h (incl. holiday allowance)
Salary Rate: Pro Rata
Days/Hours of work: Seasonal: 21-hour Part-time roles available. 3 days per week. Shifts will include some weekends and bank holidays. Casual Engagement: Zero-hours, ad hoc.
About the role and about you:
New Year, New Opportunity! Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace, and Hillsborough Castle and Gardens in Northern Ireland. You will be joining a dedicated Castle Host team with a flair for outstanding customer service, welcoming visitors to Hillsborough Castle and Gardens - the home of politicians and monarchs throughout its vibrant history.
We have vacancies for Summer Seasonal (temporary) jobs, and places on our ad-hoc Casual (zero-hours) register. We are looking for people to work across both the admissions area, and on the Castle tour routes. As a Castle Host, you will bring the amazing stories of Hillsborough Castle and Gardens to life - sharing your passion for the castle and ensuring historical accuracy and relevance of the stories. You will support the visitor experience across the estate, opening up the history of the castle and gardens in an entertaining, dynamic and engaging style.
As part of the team, you will be a welcoming presence at the Weston Pavilion, directing and engaging with our visitors and ensuring that they all receive a warm and friendly welcome. You will be selling tickets and also providing customers in our retail store with outstanding service, ensuring the smooth operation of the shop and responding promptly and flexibly to customer needs.
About You:
- You will have a flair for storytelling with the confidence to deliver entertaining stories about the castle to diverse groups.
- Experience of delivering information in an engaging way to both individuals and large parties is desirable.
- You will be a team player, who relishes the challenge of a busy working environment.
- You will enjoy exploring new and creative ways of working that add real value to our customers’ experiences.
- You’ll love showcasing retail items and upselling products and services to our visitors.
- You’ll be friendly, professional and be able to communicate effectively with all different kinds of people.
- And above all, you will be experienced in and share a passion for delivering outstanding face to face customer service.
- An interest and knowledge of Northern Ireland’s history is advantageous.
You will work a roster according to the needs of the business, which will be provided in advance and the shifts will include working some weekends and bank holidays.
Closing date: Sun 25th Jan 2026, at 11:50pm. Interviews expected: 5th - 8th Feb. Summer Season: Late March to Late October.
Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background. We are also committed to high quality Safeguarding practices and to ensure everyone is kept safe in our palaces. We have procedures in place to ensure this commitment is delivered and will deal firmly and swiftly with anyone representing our charity who does not meet our required standards.
Front of House in Hillsborough employer: Historic Royal Palaces
Historic Royal Palaces is an exceptional employer, offering a unique opportunity to work at the iconic Hampton Court Palace while contributing to the preservation and engagement of our rich heritage. With a strong commitment to employee growth, a collaborative work culture, and a focus on diversity and inclusion, we ensure that every team member feels valued and empowered to make a meaningful impact. Join us in a role that not only enhances your professional skills but also allows you to be part of a mission that brings history to life for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House in Hillsborough
✨Get Your Foot in the Door with Walk-Ins
In the hospitality and food service game, a personal touch goes a long way. Instead of waiting for listings, why not walk into local restaurants, cafes, or hotels? Bring your best smile and a CV, and show them that you're eager to join their team right on the spot!
✨Tap into Seasonal Hiring Trends
With temporary roles often popping up during busy seasons, like summer or festive times, keep an eye out for openings as these businesses ramp up. Joining local community groups on social media can also help you stay ahead of the game: think pop-up events, seasonal fairs, or any openings in your area!
✨Utilise Your Network in the Industry
We all know people in the hospitality world, right? Now's the time to message those friends or acquaintances who might already be working in restaurants or bars. They could give you the insider scoop on who’s hiring or even put in a good word for you – it’s all about that inside connection!
✨Apply Through Us for Quick Visibility
Don't forget you can apply for temporary roles directly through our website! It’s not just about the big chain restaurants; many smaller, local places look there for quick hires. Plus, it helps us get you on the radar of employers looking for passionate workers like you, so what are you waiting for?
We think you need these skills to ace Front of House in Hillsborough
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Historic Royal Palaces
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Historic Royal Palaces. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
