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- Tasks: Be the first point of contact for customer queries at Hampton Court Palace.
- Company: Join Historic Royal Palaces, a charity caring for iconic landmarks.
- Benefits: Enjoy a competitive salary and potential remote weekend shifts.
- Why this job: Experience a dynamic role in a historic setting with diverse interactions.
- Qualifications: Looking for enthusiastic individuals who can think on their feet.
- Other info: Temporary position from January to September 2025.
The predicted salary is between 15600 - 19500 £ per year.
Contact Centre Customer Services Advisor Home Palace : Hampton Court Palace Status : Temporary/Seasonal Estimated Start date: 1 January 2025 End Date: 1 September 2025 Salary : £26,003 (Pro-Rata) Days/Hours of work: The role is office-based Monday to Friday with the possibility to work scheduled weekend shifts from home. About the role and about you Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle and Gardens. We are recruiting for resourceful and articulate individuals to join our Customer Service team, based at Hampton Court Palace. You need to be able to think on your feet and you should enjoy a varied role, where no two days are the same. You will be the first point of contact for all customer queries; you should be enthusiastic, empathetic and able to deal with a variety of different people. Key Responsibilities: Be the first point of contact for Historic Royal Palaces. Answering customer enquiries by phone, email and web enquiry. Provide outstanding customer care. Sell tickets, products and membership. Reply to enquiries in a concise and empathetic manner. Key Skills:
Contact Centre Customer Services Advisor employer: Historic Royal Palaces Careers
Contact Detail:
Historic Royal Palaces Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Customer Services Advisor
✨Tip Number 1
Familiarize yourself with the history and significance of Hampton Court Palace and other Historic Royal Palaces. This knowledge will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. Focus on being empathetic and concise, as these are key qualities for handling customer queries.
✨Tip Number 3
Be prepared to showcase your problem-solving abilities during the interview. Think of examples from your past experiences where you successfully resolved customer issues or handled challenging situations.
✨Tip Number 4
Highlight any previous experience in customer service roles, especially in fast-paced environments. This will show us that you can thrive in a varied role where no two days are the same.
We think you need these skills to ace Contact Centre Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Contact Centre Customer Services Advisor position. Understand the key responsibilities and skills required, such as providing outstanding customer care and handling various customer queries.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service roles. Emphasize skills like empathy, communication, and problem-solving that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention specific experiences where you demonstrated excellent customer service and your ability to handle diverse customer interactions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Historic Royal Palaces Careers
✨Show Your Enthusiasm
Make sure to express your passion for customer service and the unique role of Historic Royal Palaces. Share why you are excited about the opportunity to work at Hampton Court Palace and how you can contribute to their mission.
✨Demonstrate Empathy
Prepare examples from your past experiences where you successfully handled customer inquiries with empathy and understanding. This will showcase your ability to connect with diverse individuals and provide outstanding customer care.
✨Think on Your Feet
Be ready to answer situational questions that test your problem-solving skills. Practice responding to hypothetical customer scenarios, demonstrating your ability to think quickly and effectively in a fast-paced environment.
✨Know the Role
Familiarize yourself with the key responsibilities of the position, such as answering queries via phone, email, and web. Highlight your relevant experience and skills that align with these tasks during the interview.
