At a Glance
- Tasks: Lead a team to create unforgettable visitor experiences at stunning Scottish castles.
- Company: Join Historic Environment Scotland and be part of a passionate team.
- Benefits: Enjoy 25 days annual leave, flexible hours, and free entry to all properties.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Immerse yourself in Scotland's rich history while gaining valuable tourism experience.
- Qualifications: Strong customer service skills and basic IT knowledge required.
The predicted salary is between 29622 - 29622 € per year.
Starting salary: £29,622
Contract type: Fixed-term
Grade: 2
Location: Kildrummy, Corgarff, and Tolquhoun Castles
Working Hours: 35 hours per week (including weekend work)
Interviews: To be held in person at Duff House on Week Commencing 1st June
Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to our castles at Kildrummy, Corgarff and Tolquhon during the season.
Our experienced team welcome visitors from around the globe drawn by Scotland’s magnificent architecture and rich history. Visitors are eager to be informed about the sites and are often excited and inspired by their experience.
Grampian contains a wealth of staffed and unstaffed HES sites, and the castles of Corgarff, Kildrummy and Tolquhon showcase the wide variety of fortifications that reflect the tumultuous history of the region. As Visitor Experience Supervisor you will support the Roving Manager in a varied role supervising small teams of Visitor Experience Assistants and ensuring the development and delivery of exceptional visitor experiences across three locations throughout the summer season.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Support the Monument Manager (where applicable) in leading a team of Visitor Experience Assistants at your site in delivering exceptional visitor experiences.
- Work with the Monument Manager to support developing the visitor experience at the site, including contributing to and attending any relevant team meetings.
- Support the Monument Manager in ensuring the site is properly resourced and assist with any recruitment as required.
- Ensure compliance with health and safety, fire and security, HR and safeguarding procedures.
- Support the Monument Manager in ensuring that the site is presented in a way to exceed visitor expectations but also act as the first point of contact for any complaints and look to resolve and escalate as appropriate.
- Support the Monument Manager in team compliance with cash reconciliation, financial compliance, banking and reporting procedures.
- Support the Monument Manager and DVCM with community engagement activity.
- Line management responsibility for a team of Visitor Experience Assistants.
- Work as part of a team to ensure that the Quality Assurance grade is maintained and participate in local action plan delivery.
- This role requires the postholder to act as keyholder for the site.
Key requirements of the role:
- IT skills and the ability to use basic online functions
- Cash handling experience
- Passion for delivering the highest standards of customer service
- Ability to communicate effectively to colleagues at all levels
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.
Visitor Experience Supervisor - Kildrummy 4193 employer: Historic Environment Scotland
At Historic Environment Scotland, we pride ourselves on being an exceptional employer that values flexibility, diversity, and personal development. As a Visitor Experience Supervisor at our stunning castles in Kildrummy, Corgarff, and Tolquhon, you'll not only enjoy a competitive salary and generous benefits, including a Civil Service Pension scheme and study leave, but also immerse yourself in Scotland's rich history while leading a passionate team dedicated to delivering unforgettable visitor experiences. Join us in creating a welcoming environment where your contributions truly matter and where you can grow both personally and professionally.
Contact Detail:
Historic Environment Scotland Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Experience Supervisor - Kildrummy 4193
✨Tip Number 1
Get to know the company! Before your interview, dive into the history and values of Historic Environment Scotland. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions related to customer service and team management, as these are key for the Visitor Experience Supervisor role.
✨Tip Number 3
Bring your passion to the table! When discussing your experiences, highlight your love for history and customer service. Share stories that showcase how you've gone above and beyond for visitors or customers.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the team dynamics or visitor engagement strategies. This shows you're not just interested in the job, but also in how you can contribute to the team.
We think you need these skills to ace Visitor Experience Supervisor - Kildrummy 4193
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing, give the job description a good read. It’s packed with info on what we’re looking for, so make sure you understand the key responsibilities and requirements. This will help you tailor your application to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Address how you meet each of the essential and desirable criteria with real-life examples. We want to see your passion for delivering exceptional visitor experiences, so don’t hold back on sharing your stories!
Keep it Professional but Personal:While we love a bit of personality, remember to keep it professional. Use a friendly tone, but avoid slang or overly casual language. Show us who you are while still being respectful and clear in your communication.
Apply Through Our Website:Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re following the correct process. Plus, you’ll find all the info you need to complete your application successfully!
How to prepare for a job interview at Historic Environment Scotland
✨Know Your History
As a Visitor Experience Supervisor, you'll be sharing Scotland's rich history with visitors. Brush up on key historical facts and stories related to Kildrummy, Corgarff, and Tolquhon Castles. This will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you resolved complaints or went above and beyond for a visitor. This is crucial as the job involves ensuring a fantastic experience for guests.
✨Demonstrate Team Leadership
Since you'll be supervising a team, be ready to discuss your leadership style. Share specific instances where you've successfully led a team or managed conflicts. Highlight your ability to motivate others and ensure compliance with health and safety procedures.
✨Prepare Your Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and the visitor experience strategy. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
