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- Tasks: Lead a team to create unforgettable visitor experiences at historic sites.
- Company: Join Historic Environment Scotland, a leader in heritage and culture.
- Benefits: Enjoy a competitive salary, generous leave, and free entry to all properties.
- Other info: Flexible working hours and opportunities for personal development await you.
- Why this job: Make history come alive for visitors while developing your leadership skills.
- Qualifications: Strong customer service skills and a passion for heritage are essential.
The predicted salary is between 29622 - 29622 £ per year.
Starting salary: £29,622 pro rata, per year
Contract type: Part Year Permanent (April-September annually)
Grade: 2
Location: Stanley Mills and 3 other North and East Perthshire sites
Working Hours: Full Time (35hr/week) to include weekends, bank holidays and occasional evenings
Interviews: Week commencing 25 May 2026
Thank you for your interest in the post of Visitor Experience Supervisor with Historic Environment Scotland that will be based in our North & East Perthshire Hub (centred around Perth, with sites across the Tay Valley and Strathmore). This is a permanent position.
The Visitor Experience Supervisor role is a new role, supporting the development and delivery of exceptional visitor experiences across 4 historic sites in Perthshire.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Support the Monument Manager (where applicable) in leading a team of Visitor Experience Assistants at your site in delivering exceptional visitor experiences
- Work with the Monument Manager to support developing the visitor experience at the site, including contributing to and attending any relevant team meetings.
- Support the Monument Manager in ensuring the site is properly resourced and assist with any recruitment as required.
- Ensure compliance with health and safety, fire and security, HR and safeguarding procedures.
- Support the Monument Manager in ensuring that the site is presented in a way to exceed visitor expectations but also act as the first point of contact for any complaints and look to resolve and escalate as appropriate.
- Support the Monument Manager in team compliance with cash reconciliation, financial compliance, banking and reporting procedures.
- Support the Monument Manager in maximising income and revenue from all sources, including membership sales and donations.
- Support the Monument Manager and DVCM with community engagement and volunteer activity.
- Line management responsibility for a team of Visitor Experience Assistants.
- Work as part of a team to ensure that the Quality Assurance grade is maintained and participate in local action plan delivery.
- This role requires the postholder to act as keyholder for the site.
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously.
Essential:
- IT skills and the ability to use basic online functions
- Cash handling experience
- Passion for delivering the highest standards of customer service
- Ability to communicate effectively to colleagues at all levels
- A genuine interest in working in the heritage industry
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity.
In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.
Visitor Experience Supervisor employer: Historic Environment Scotland
Contact Detail:
Historic Environment Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Supervisor
✨Tip Number 1
Get to know the company! Research Historic Environment Scotland and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Use real-life examples from your past experiences to demonstrate your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even tips for the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Historic Environment Scotland.
We think you need these skills to ace Visitor Experience Supervisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. We want to see how your experience aligns with the role of Visitor Experience Supervisor, so take notes on the key responsibilities and requirements.
Craft a Tailored Cover Letter: Your cover letter is your chance to shine! Address how you meet each essential and desirable criterion with real-life examples. We love seeing your personality come through, so don’t hold back!
Keep It Concise and Relevant: You’ve got up to 1,200 words for your cover letter, but that doesn’t mean you should fill it with fluff. Be concise and stick to relevant experiences that showcase your skills and passion for the heritage industry.
Apply Through Our Website: When you’re ready to submit, make sure to apply through our website. It’s the easiest way for us to receive your application, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Historic Environment Scotland
✨Know Your Role
Before the interview, make sure you thoroughly understand the Visitor Experience Supervisor role. Familiarise yourself with the key responsibilities and requirements listed in the job description. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Prepare Real-Life Examples
The job requires you to demonstrate essential skills like cash handling and customer service. Think of specific situations from your past work, education, or volunteer experiences where you excelled in these areas. Be ready to share these examples during the interview to showcase your capabilities.
✨Show Your Passion for Heritage
Since this role is in the heritage industry, it’s crucial to express your genuine interest in preserving and promoting history. Research Historic Environment Scotland and be prepared to discuss why you want to work there and how you can contribute to enhancing visitor experiences.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You might ask about the team dynamics, upcoming projects, or how success is measured in the Visitor Experience Supervisor position. It’s a great way to engage and leave a positive impression.