At a Glance
- Tasks: Welcome visitors and share Scotland's rich history while providing excellent customer service.
- Company: Historic Environment Scotland, dedicated to preserving and promoting heritage.
- Benefits: Competitive salary, flexible hours, 25 days leave, and free entry to properties.
- Other info: Join a diverse team and enjoy opportunities for personal development.
- Why this job: Experience a unique role in tourism and engage with diverse visitors from around the world.
- Qualifications: Customer service experience and a passion for heritage tourism.
The predicted salary is between 27740 - 27740 £ per year.
Starting salary: £27,740
Contract type: Fixed-Term
Grade: 1
Location: Jarlshof, Shetland
Working Hours: 14.2 hours per week (with weekend working)
Interviews: To be held in person at Jarlshof on Week Commencing 15th June (via Teams as needed)
Are you looking for a flexible seasonal job that is both fun and unique? You'll get an insight into Scotland's rich history and gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to Shetland during the season.
The fascinating history and archaeology of Shetland engages thousands of visitors each year with a wide range of sites to suit all interests. Orkney and Shetland district has 40 properties, of which six are staffed. You will be based at Jarlshof in Shetland, with opportunities to work across other sites for the right candidate.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Provide the warmest welcome to our visitors and engage proactively with customer service.
- Process and promote retail and admissions transactions through the till system.
- Ensure a high standard of presentation throughout the site, following appropriate cleaning processes in both public and staff areas.
- This could include grounds maintenance and grass cutting.
- Work as a team to achieve quality assurance Key Performance Indicators (KPIs).
- Actively support in HES seminars, events, functions and promotions.
- Deliver guided tours/talks as part of the core visitor experience.
- Proactively communicate with colleagues across the site to ensure high performance, standards and consistency.
- Support the Monument Manager on partnership and community engagement initiatives and projects, including volunteering, weddings and other events.
- Working together with your monument team to achieve overall commercial performance targets.
- Promote commercial opportunities within the monument, such as upcoming events and retail products where appropriate.
- Assist Monument Manager to ensure accurate stock management and assist with stock ordering and deliveries as required.
- Ensure the security of the site, buildings and contents, including acting as key holder (where required).
- Ensure that the health and safety of staff, visitors and contractors is paramount at all times and follow correct procedures to ensure safe operation of any equipment.
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:
- Why you are interested in the post with Historic Environment Scotland
- How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.
Essential Criteria:
- Experience delivering high standards of customer service in a fast-paced environment.
- Excellent team working skills.
- Cash handling experience or willingness to undertake training.
- A genuine interest for working in the heritage tourism industry.
- Ability to work independently at times.
- IT skills and the ability to use basic online functions.
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.
Roving Steward - Jarlshof 3897 employer: Historic Environment Scotland
At Historic Environment Scotland, we pride ourselves on being an exceptional employer, offering a unique opportunity to engage with Scotland's rich history while working in the stunning location of Jarlshof, Shetland. Our flexible working hours, generous leave entitlements, and commitment to professional development ensure that our employees thrive both personally and professionally, all while contributing to the preservation and promotion of Scotland's heritage for visitors from around the globe.
Contact Details:
Historic Environment Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Roving Steward - Jarlshof 3897
✨Tip Number 1
Get to know the company! Before your interview, dive into Historic Environment Scotland's mission and values. This will help you connect your passion for heritage tourism with what they stand for, making you a more appealing candidate.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Roving Steward, especially your customer service skills and teamwork.
✨Tip Number 3
Show your enthusiasm! During the interview, let your passion for Scotland's history shine through. Share personal stories or experiences that highlight your interest in the heritage tourism industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Roving Steward - Jarlshof 3897
Some tips for your application 🫡
Show Your Passion:When writing your cover letter, let your enthusiasm for the role shine through! Talk about why you’re excited to work in the heritage tourism industry and how it connects to your interests.
Use Real Examples:Make sure to back up your claims with real-life examples. Whether it's from work, volunteering, or even school projects, show us how you've met the essential and desirable criteria with specific situations.
Keep It Clear and Concise:Stick to the 800-word limit and make every word count! Be clear and concise in your writing, ensuring that we can easily see how you meet each criterion without wading through fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets to us directly and is considered for the role.
How to prepare for a job interview at Historic Environment Scotland
✨Know Your History
Since you'll be sharing Scotland's rich history with visitors, brush up on key historical facts and stories related to Jarlshof and Shetland. This will not only impress your interviewers but also show your genuine interest in the heritage tourism industry.
✨Showcase Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service, especially in fast-paced environments. Highlight how you engaged with customers and resolved any issues, as this role heavily relies on providing a warm welcome to visitors.
✨Teamwork is Key
This position requires excellent team working skills, so think of instances where you've successfully collaborated with others. Be ready to discuss how you contributed to team goals and maintained high standards, as teamwork will be crucial in achieving quality assurance KPIs.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios, such as handling cash transactions or managing stock. Familiarise yourself with basic till operations and stock management processes, and be prepared to demonstrate your willingness to learn if you lack experience in these areas.
