At a Glance
- Tasks: Deliver exceptional service for events at the iconic Edinburgh Castle.
- Company: Join Historic Environment Scotland, a leader in preserving Scotland's heritage.
- Benefits: Enjoy 25 days annual leave, flexible hours, and a generous pension scheme.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a team creating unforgettable experiences in a stunning location.
- Qualifications: Team player with a knack for prioritising tasks in a fast-paced environment.
The predicted salary is between 22700 - 32800 £ per year.
As Guest Experience Assistant you will be a key member of the Edinburgh Castle team. You will ensure excellent service for clients booking event spaces for corporate events, weddings, and other events outwith the normal visitor experience, and deliver an outstanding experience for the client. Edinburgh Castle is one of Scotland’s most popular visitor attractions and offers a variety of stunning locations in which to stage events and functions.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Work closely with the Deputy Events Manager and fellow Guest Experience Assistant to support event activity and act as the onsite welcome for guests, directing them to the appropriate function space and providing any information required to make their visit enjoyable and memorable.
- This role requires the ability to work as part of a team, ensuring that all guests receive a 5-star service, contributing to the overall smooth running of the event.
- Facilitate any on-site contractors related to events, directing them to the appropriate areas for equipment drop-off or parking.
- Ensure guests are abiding by the event guidelines throughout the event and that guests are escorted safely from the site at the end of the event.
- Ensure compliance with all health and safety procedures in relation to events/functions business.
- A typical event at Edinburgh Castle can finish at 11pm or later, and this role requires the ability to be flexible, with the emphasis on being able to work evenings which will include evenings at weekends.
- On occasion, when no evening events are scheduled, there may be a requirement to work alongside core Edinburgh Castle staff to support daytime business. This may involve meeting and greeting visitors, providing site orientation information, and assisting at the ticket entry point.
Key requirements of the role:
- Experience supporting a team to deliver their goals.
- Ability to prioritise and thrive in a fast-paced environment.
- Flexibility to provide cover according to business needs.
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our ‘How to Apply’ section followed by ‘Apply Now’ button to begin your application.
Guest Experience Assistant employer: Historic Environment Scotland
Joining Historic Environment Scotland as a Guest Experience Assistant at the iconic Edinburgh Castle offers a unique opportunity to be part of a team dedicated to delivering exceptional service in one of Scotland's most cherished landmarks. With a strong commitment to employee development, including support for further education and flexible working hours, you will thrive in a supportive work culture that values diversity and personal growth. Enjoy generous benefits such as a Civil Service Pension scheme, ample annual leave, and free entry to various heritage sites, making this role not just a job, but a rewarding career path.
Contact Details:
Historic Environment Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with Edinburgh Castle and its event spaces. This way, when you chat with potential employers or during interviews, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Attend events at Edinburgh Castle or similar venues. Meet people in the industry, share your enthusiasm for guest experiences, and don’t be shy about mentioning your interest in the Guest Experience Assistant role.
✨Tip Number 3
Practice your interview skills! Think about common questions related to customer service and teamwork. Role-play with a friend or use online resources to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Historic Environment Scotland team. Don’t forget to highlight your flexibility and team spirit!
We think you need these skills to ace Guest Experience Assistant
Some tips for your application 🫡
Get Personal with Your Cover Letter:When writing your cover letter, make it personal! Share why you’re excited about the Guest Experience Assistant role at Historic Environment Scotland. Show us your passion for delivering top-notch service and how you connect with our mission.
Use Real-Life Examples:We want to see how you meet the essential and desirable criteria. Use real-life examples from your work, education, or volunteer experiences. This helps us understand how you’ve applied your skills in the past and how you can bring that to our team.
Keep It Concise and Relevant:You’ve got up to 800 words, so make every word count! Stick to the point and ensure your examples are relevant to the role. We appreciate clarity and focus, so avoid fluff and get straight to how you can shine in this position.
Follow Our Guidance:Before hitting that 'Apply Now' button, make sure to read our CV and Cover Letter Guidance. Following our instructions is crucial for your application to be considered. We’re here to help, so don’t hesitate to reach out if you have questions!
How to prepare for a job interview at Historic Environment Scotland
✨Know Your Venue
Familiarise yourself with Edinburgh Castle and its event spaces. Understanding the layout and unique features will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Team Spirit
Prepare examples of how you've successfully worked in a team to achieve goals. Highlighting your collaborative skills will demonstrate that you're a great fit for the Guest Experience Assistant role.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work evenings and weekends. Share past experiences where you've adapted to changing schedules or demands, showing that you can thrive in a fast-paced environment.
✨Customer Service Excellence
Think of specific instances where you've provided outstanding customer service. Whether in a job, volunteer role, or even in everyday situations, these examples will illustrate your commitment to delivering a 5-star experience for guests.
