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- Tasks: Welcome visitors and ensure their safety while monitoring the building.
- Company: Join Historic Environment Scotland, dedicated to preserving Scotland's heritage.
- Benefits: Enjoy a Civil Service Pension, 25 days leave, flexible hours, and free entry to properties.
- Why this job: Be part of a vibrant team, engage with diverse visitors, and contribute to cultural preservation.
- Qualifications: Team player with a flexible approach and knowledge of visitor attractions.
- Other info: Open to all backgrounds; applications from Gaelic speakers are encouraged.
The predicted salary is between 20500 - 31000 £ per year.
Starting salary: £25,770
Contract type: 2 x 6 month fixed term contracts
Band: Grade 1
Location: Bute House, Edinburgh
Working Hours:
- 1 x 35 hour working week (4 days on, 4 days off)
- 1 x 24 hour working week (2 nights on, 4 nights off)
Interviews: To be held in person at Bute House, Edinburgh on week commencing 23rd June 2025
Front of House/Security Staff to give a 5 Star Welcome to everyone who visits the building and to ensure collections and personnel are safe every day of the year.
We are currently offering two 6 month fixed term contracts:
- 1 x Front of House 6 month fixed term contract part-time (24 hours)
- 1 x Front of House 6 month fixed term contract full-time (35 hours)
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme (28% employer contribution)
- 25 days annual leave pro-rata (increasing to 30 days after 3 years)
- 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Meet and greet a variety of visitors on arrival at the property
- Monitor CCTV Cameras and carry out regular security patrols of the building, reporting security incidents to the relevant department
- Assist with weekly fire inspections (including fire alarm tests)
- Maintenance checks of the building (panic alarm tests, checking emails, updating the diary, keeping a key register)
- General conservation care (overseeing the safekeeping of the Collections, checking furniture for damage, etc.)
- Report any maintenance issues to Historic Environment Scotland's Conservation team or the relevant contractors, ensuring that Supervisor and Scottish Government Manager are aware
- Assist with meeting and event room setup as and when required
- Conduct Guided Tours as and when required
- First point of contact for delegates who attend Weekly Meetings
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:
- Why you are interested in the post with Historic Environment Scotland
- How you can meet each of the essential and desirable criteria (in up to 800 words) using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.
Essential Criteria:
- Working as part of a small team
- Flexible approach to work
- Working knowledge of a visitor attraction
- Working knowledge of conducting tours
- Ability to work on your own
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability or neurodiversity.
In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email or call our Head Office and speak to a member of our People Team.
Please note that at this time we are unfortunately unable to provide sponsorship as part of the recruitment process; therefore, you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our How to Apply section followed by the Apply Now button to begin your application.
Front of House/Security employer: Historic Environment Scotland
Contact Detail:
Historic Environment Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House/Security
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Front of House/Security role. Understanding the key tasks, such as monitoring CCTV and conducting guided tours, will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided a warm welcome in previous roles. This is crucial for making a great first impression on visitors at Bute House.
✨Tip Number 3
Research Historic Environment Scotland and its values. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Practice common interview questions related to teamwork and flexibility. Since the role requires working as part of a small team and adapting to various situations, being prepared with relevant examples will boost your confidence.
We think you need these skills to ace Front of House/Security
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter should clearly express your interest in the Front of House/Security position at Historic Environment Scotland. Make sure to explain why you are drawn to this role and the organisation, highlighting any personal connections or motivations.
Address the Essential Criteria: In your cover letter, systematically address each of the essential criteria listed in the job description. Use specific examples from your past experiences—whether from work, education, or volunteering—to demonstrate how you meet these requirements.
Be Concise and Relevant: Keep your cover letter within the 800-word limit while ensuring that every sentence adds value. Avoid unnecessary fluff and focus on relevant experiences that showcase your skills and suitability for the role.
Proofread Your Application: Before submitting, take the time to proofread your cover letter and CV. Check for spelling and grammatical errors, and ensure that your documents are formatted neatly. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Historic Environment Scotland
✨Research the Organisation
Before your interview, take some time to learn about Historic Environment Scotland. Understand their mission, values, and the specific role you are applying for. This will help you tailor your answers and show genuine interest in the position.
✨Prepare Real-Life Examples
Since the job requires a flexible approach and teamwork, think of specific instances from your past experiences where you've demonstrated these skills. Be ready to discuss how you’ve successfully worked in a team or adapted to changing situations.
✨Practice Your Tour Guide Skills
As part of the role, you may need to conduct guided tours. Practise explaining key points about the property or similar attractions. This will not only prepare you for potential questions but also demonstrate your ability to engage with visitors.
✨Dress Appropriately
First impressions matter! Dress smartly and professionally for your interview. Since this role is front-facing, showing that you understand the importance of appearance can set a positive tone right from the start.
