At a Glance
- Tasks: Lead a dynamic team to drive growth in hospitality and events.
- Company: Join Historic Environment Scotland, a leader in cultural heritage.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Embrace a diverse workplace with excellent career progression.
- Why this job: Shape the future of hospitality while making a real impact in a vibrant environment.
- Qualifications: Proven experience in hospitality management and strategic growth.
The predicted salary is between 52150 - 52150 £ per year.
Starting salary: £52,150 pro rata, per year
Contract type: 12 months fixed term contract
Grade: 5
Location: Longmore House, Edinburgh, EH9 1SH with hybrid working
Working Hours: Monday - Friday, 35 hours per week
Interviews: To be held in person at Longmore House, Edinburgh on Monday 28th September
This is an exciting time to join the team with the organisational focus on commercial income and the opportunity to embed new ways of working and shape the direction of the hospitality team.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Work collaboratively with the Interim Head of CD&E and Head of Strategy & Planning to finalise a two-year growth plan, driving delivery of the implementation roadmap and embedding new ways of working to capitalise on short-term opportunities while building strong foundations for sustained long-term growth.
- Line management of a team of 6 in total, with direct management of the Hospitality and Events Manager.
- Review the current structure and sales and promotional activities of the Hospitality and Events team to ensure they are aligned to deliver the growth plan and wider corporate objectives.
- Provide recommendations to the Interim Director and Interim Head of CD&E, while supporting the broader CD&E function in the development of sales planning processes and performance metrics.
- Work with the Hospitality and Events Manager to develop an annual sales plan focussing on lead generation, conversion growth and retention, as well as quarterly delivery and effective reporting.
- Review all event pricing to ensure maximisation of profit for HESe.
- In partnership with site operational teams, finalise and deliver a set of expected event delivery standards to support operational excellence.
- Ensure all contracts are fit for purpose and teams are confident in application of our terms and conditions.
- Accountable for the department’s budget, forecasting, monthly business updates and managing expenditure and delivering a profitable return on investment.
- Apply strong commercial rationale to ensure profit and loss (P&L) delivery of the department projects and report as part of the wider Commercial Development and Enterprise Team to the Head of Department and the HES Enterprise Board as required.
- Take the lead on high profile HES commercial partnership events to ensure contracts and delivery are in line with the HES commercial direction while protecting the organisation’s reputation and interests.
- Work with Senior Ecommerce Manager to develop implement effective Events System.
- Work with the Hospitality and Events Manager to consider any product development opportunities and develop proposals for pricing and delivery, following defined sign off procedures.
- Identify opportunities for continuous improvement across all areas of the department.
- Recommend new areas for partnership or business growth.
- Review the objectives of the team and ensure they align with the organisation, directorate and team deliverables.
- Make recommendations as required to support cross directorate working.
- Lead and support the team to foster a positive, high-performance culture while ensuring consistent adherence to organisational policies, processes, and behavioural standards.
Key requirements of the role:
- Significant senior-level experience in hospitality, events, venue sales, or commercial development, with a proven record of driving income growth and commercial performance.
- Understanding of the opportunities the sector can offer.
- Demonstrable experience developing and implementing growth strategies, sales plans, and commercial initiatives that deliver measurable business results.
- Experience establishing and managing sales performance frameworks, including pipeline management, lead generation, conversion metrics, reporting, and KPI development.
- Strong commercial and financial acumen, including budget management, forecasting, pricing strategy, P&L accountability, and return on investment analysis.
- Excellent project management capabilities, including the preparation and delivery of complex business cases.
- Experience of effective leadership, team management and senior stakeholder engagement, with experience working with Director and executive levels.
- Experience in managing change.
- Strategic thinker with a solid background in organisational leadership.
- Experience reviewing and improving business processes, operating models, and ways of working to increase efficiency, effectiveness, and commercial outcomes.
- Practical experience of working with a range of external partners and an understanding of complex partnership agreements.
- Excellent negotiation skills.
- Strong influencing and networking skills.
- Experience in implementing CRM systems and processes.
- Introducing and coaching best practice.
- Committed to Equality, Diversity and Inclusion, with a proven ability to support strategic EDI goals.
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity.
In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.
Senior Hospitality and Events Manager (Temporary) in Edinburgh employer: Historic Environment Scotland
At Historic Environment Scotland, we pride ourselves on being an exceptional employer, offering a supportive work culture that values professional development and employee well-being. Located at the iconic Stirling Castle, our team enjoys flexible working hours, generous leave entitlements, and opportunities for further education, all while contributing to enriching local communities through memorable events. Join us to be part of a dedicated team that delivers outstanding experiences in a historic setting.
Contact Details:
Historic Environment Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Hospitality and Events Manager (Temporary) in Edinburgh
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We think you need these skills to ace Senior Hospitality and Events Manager (Temporary) in Edinburgh
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality-food-service game, your ability to connect with customers is key. Make sure to highlight any relevant experience in your CV, like working in cafes or restaurants, and emphasise your skills in teamwork and communication. Don't forget to mention any customer service training or certifications you've got under your belt!
Flexibility is Your Best Friend:Since this is a temporary role, you'll want to showcase your flexibility in your application. In your cover letter, mention your availability and willingness to work various shifts, including weekends or holidays. Employers love knowing they can rely on you during busy periods!
Bring Your Personality to the Front:In hospitality, it's not just about what you can do; it's about who you are! Let your personality shine through in your cover letter. A warm, engaging tone can really make your application stand out and show your potential to create a welcoming atmosphere for customers.
Include Relevant References:References can make a huge difference in the hospitality-field. Consider including a couple of references from previous employers or colleagues in your CV who can vouch for your customer service skills and ability to thrive in fast-paced environments. This adds credibility and elevates your application!
How to prepare for a job interview at Historic Environment Scotland
✨Show Off Your Customer Service Skills
In the hospitality-food-service sector, it's all about the customer experience. Be ready to discuss specific examples where you've gone above and beyond for a customer or handled a difficult situation. They’ll appreciate knowing that you can keep your cool and maintain a positive attitude even when things get a bit hectic!
✨Know Your Menu Inside and Out
Whether you're applying for a temporary role as a server or in the kitchen, it’s important to familiarise yourself with the menu and any signature dishes they serve at Historic Environment Scotland. During the interview, they might ask about your food and drink recommendations, so having a few tasty suggestions up your sleeve will show you're genuinely interested in contributing to the team.
✨Emphasise Your Flexibility
Temporary roles often require a bit of juggling with shifts and responsibilities. Be sure to convey your willingness to adapt and take on different roles as needed. Share instances where you’ve quickly switched tasks or taken the initiative to help out your colleagues, showing that you're a team player.
✨Dress the Part and Exude Personality
In hospitality, first impressions matter! Even for a temporary position, donning smart-casual attire can set the right tone. Plus, don't hold back on your personality – let your enthusiasm shine through, as they’re looking for someone who can mesh well with the team and create a welcoming atmosphere for guests.
