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- Tasks: Deliver exceptional service at Edinburgh Castle events and ensure guests have a memorable experience.
- Company: Join Historic Environment Scotland, a leader in preserving Scotland's heritage.
- Benefits: Enjoy 25 days annual leave, flexible hours, and free entry to all properties.
- Why this job: Be part of a historic team and create unforgettable moments for guests.
- Qualifications: Strong communication skills and experience in customer service or event delivery.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
The predicted salary is between 27740 - 27740 £ per year.
Starting salary: £27,740
Contract type: Permanent
Grade: 1
Location: Edinburgh Castle, Castlehill, Edinburgh EH1 2NG
Working Hours: 7 hours per week
Interviews: To be held on Week Commencing 06 April 2026
As Guest Experience Assistant you will be a key member of the Edinburgh Castle team. You will ensure excellent service for clients booking event spaces for corporate events, weddings, and other events outwith the normal visitor experience, and deliver an outstanding experience for the client. Edinburgh Castle is one of Scotland's most popular visitor attractions and offers a variety of stunning locations in which to stage events and functions.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years)
- Public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Work closely with the Deputy Events Manager and fellow Guest Experience Assistant to support event activity and act as the onsite welcome for guests, directing them to the appropriate function space and providing any information required to make their visit enjoyable and memorable.
- This role requires the ability to work as part of a team, ensuring that all guests receive a 5-star service, contributing to the overall smooth running of the event.
- Facilitate any on-site contractors related to events, directing them to the appropriate areas for equipment drop-off or parking.
- Ensure guests are abiding by the event guidelines throughout the event and that guests are escorted safely from the site at the end of the event.
- Ensure compliance with all health and safety procedures in relation to events/functions business.
- A typical event at Edinburgh Castle can finish at 11pm or later, and this role requires the ability to be flexible, with the emphasis on being able to work evenings which will include evenings at weekends.
- On occasion, when no evening events are scheduled, there may be a requirement to work alongside core Edinburgh Castle staff to support daytime business. This may involve meeting and greeting visitors, providing site orientation information, and assisting at the ticket entry point.
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to complete a cover letter which addresses:
- Why you are interested in the post with Historic Environment Scotland
- How you can meet each of the essential and desirable criteria (in up to 800 words), using examples of where you have used these skills in the past.
Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience. Please read our CV and Cover Letter Guidance first before completing, as you will only be eligible for selection if you use examples of how you meet the essential and desirable criteria.
Essential Criteria:
- Excellent communication skills.
- Experience supporting a team to deliver their goals.
- Ability to prioritise and thrive in a fast-paced environment.
- Flexibility to provide cover according to business needs.
- Demonstrate relevant customer service/event delivery experience.
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email or call our Head Office and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our 'How to Apply' section followed by 'Apply Now' button to begin your application.
Guest Experience Assistant in Edinburgh employer: Historic Environment Scotland
Contact Detail:
Historic Environment Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Assistant in Edinburgh
✨Tip Number 1
Get to know the venue! Familiarise yourself with Edinburgh Castle and its event spaces. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Guest Experience Assistant, you'll need to interact with various guests and team members. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your flexibility! Be ready to discuss how you've adapted to changing situations in past roles. Highlighting your ability to thrive in a fast-paced environment will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Historic Environment Scotland team.
We think you need these skills to ace Guest Experience Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your cover letter, let us know why you're excited about the Guest Experience Assistant role. Share what draws you to Edinburgh Castle and how you can contribute to making every guest's visit unforgettable.
Use Real-Life Examples: We want to see how you've used your skills in real situations. For each essential and desirable criterion, provide specific examples from your work, home, or volunteer experiences that demonstrate your abilities. This helps us picture you in the role!
Keep It Concise: You've got up to 800 words, but that doesn't mean you should fill every inch! Be clear and to the point. Highlight your key experiences and skills without rambling, so we can easily see why you're a great fit.
Check Your Format: Before hitting 'submit', make sure your application looks professional. Follow our CV and Cover Letter Guidance closely, and ensure everything is formatted correctly. A polished application shows us you care about the details!
How to prepare for a job interview at Historic Environment Scotland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Guest Experience Assistant. Familiarise yourself with the key tasks like supporting event activities and ensuring guest satisfaction. This will help you answer questions confidently and show your genuine interest in the role.
✨Prepare Real-Life Examples
The job description emphasises the need for excellent communication skills and customer service experience. Think of specific situations from your past where you've demonstrated these skills. Whether it's from work, volunteering, or even personal experiences, having these examples ready will make your responses more impactful.
✨Show Your Flexibility
Since the role requires working evenings and weekends, be prepared to discuss your availability and willingness to adapt to the business needs. Highlight any previous experiences where you’ve had to be flexible, as this will show that you’re ready to meet the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the position. You might want to inquire about the team dynamics or how success is measured in the role. Thoughtful questions can leave a lasting impression on the interviewers.