Deputy Events Manager - Edinburgh Castle

Starting salary: £34,721

Contract type: Permanent

Grade: 3

Location: Edinburgh Castle

Working Hours: Full time; 35 hours per week (5 days out of 7, including frequent evening and weekend working which is often required)

Interviews: To be held in person at Edinburgh Castle on week commencing 14th September 2026.

Edinburgh Castle is one of Scotland’s most popular visitor attractions and offers a variety of stunning locations in which to stage events and functions. Events business continues to grow and makes a valuable contribution to the overall income generated at the castle. As one of two Deputy Events Managers you will be a key member of the wider castle team, reporting directly to the Events Manager.

Benefits of joining us at Historic Environment Scotland:

• Enrolment onto a Civil Service Pension scheme – 28% employer contribution
• 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
• Reimbursement for relevant professional subscriptions
• Support for further education and personal development
• Study leave for work related courses
• Flexible working hours (where appropriate)
• Free entry to all of our properties (with up to three guests)
• Free entry to English Heritage, Manx and Cadw properties

Key Responsibilities of this role:

• Responsible for the management of all aspects of assigned confirmed evening events and some day events, including the management of external suppliers working on-site, client relationship communication and distributing the necessary information to the wider castle.
• Conduct site visits for clients after they confirm a booking, showcasing event spaces and explaining options available, which may enhance their experience and increase income to the site recommended through upselling suppliers entertainment offerings whilst problem solving site logistics and restrictions.
• Lead on the scheduling of appropriate staff for each event and supervise the event team to ensure highest standard of service to clients. Motivate the team to excel and deliver on task and responsibilities undertaken for each event and lead by example.
• Support the Events Manager through the delivery of a wide range of events and commercial activities across the Edinburgh region.
• Line Manage part-time Guest Experience Assistants, involving training, assigning events in alignment with their allocated hours and overseeing time management to ensure they deliver their responsibilities.
• Assist in the delivery of corporate hospitality for major events such as the Royal Edinburgh Military Tattoo and Castle Concerts throughout July and August.
• Be the first point of contact for the resolution of client and visitor complaints ensuring relevant procedures and processes are adhered to and escalate issues when appropriate.
• Be responsible for all onsite staff, guests and suppliers during events, responding to emergency situations out-with Castle opening times and leading on the resolution of any incidents such as fire alarms, visitor ejections, first aid and medical emergencies.
• Liaise with the Edinburgh Castle management team to ensure the visitor experience is maintained for daytime visitors and evening clients alike.
• Maintain important internal relationships such as those with the Guiding, Retail, Admissions and Works teams to ensure seamless 5-star events for clients.
• Be the point of contact between client and other staff on site and will need to show effective communication problem-solving skills.
• Support the Events and Community Manager in the delivery of events and responsibilities.
• Work collaboratively with internal castle teams to identify and implement improvements to facilities and processes that support the events and functions business.

Key requirements of the role:

• Events supervision experience
• Knowledge of Microsoft Office packages, specifically Word and Excel
• Experience supporting a team to deliver their goals
• Ability to plan, organise, then get the best from people to achieve an objective
• Experience of delivering work collaboratively across multiple departments and stakeholder groups
• Flexibility to provide cover according to business needs
• Demonstrable experience delivering process improvements
• Excellent written and communication skills
• Ability to prioritise and thrive in a fast-paced environment

We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.

If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.

Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.

To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.