At a Glance
- Tasks: Join our Cashier team at Edinburgh Castle, managing cash and providing excellent customer service.
- Company: Historic Environment Scotland, dedicated to preserving heritage and enhancing visitor experiences.
- Benefits: Enjoy a competitive salary, generous leave, pension scheme, and free entry to all properties.
- Other info: Flexible working hours and opportunities for personal development await you!
- Why this job: Be part of a vibrant team, making history accessible while gaining valuable experience.
- Qualifications: Experience in cash handling, customer service, and teamwork is essential.
The predicted salary is between 29622 - 29622 £ per year.
Starting salary: £29,622 pro rata, per year
Contract type: Fixed Term - 6 months
Grade: 2
Location: Edinburgh Castle
Working Hours: 23.7 hours per week on a 3 week rota pattern, which will include regular weekend working
Interviews: To be held in person at Edinburgh Castle on week commencing 6th July
As a member of the Cashier team you will work within the cash offices, preparing taking for banking. You will be part of a team of 2, with 3 relief cashiers who will cover when required. The cashiers work an average of 23.7 hours per week on a 3 week rota pattern. This will include regular weekend working and occasionally working unsocial hours to provide support for activity such as events.
Reporting to the Security & Control Manager, you will be responsible for delivering accurate and efficient cash management support for the admissions and retail teams at Edinburgh Castle. You will work closely with your admissions and retail colleagues and other visitor and community and conservation colleagues at Edinburgh Castle. Together you will deliver for HES an outstanding experience for visitors, enrich local communities, and run a successful commercial operation.
You will be undertaking a range of activities including greeting and assisting customers and assisting the team by ensuring we comply with all financial requirements. You will work with the admissions and retail teams to deliver a positive visitor experience, providing high standards of both presentation and service.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro-rata (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Deliver a high standard of customer service to visitors, colleagues, and contractors with the aim of exceeding visitor expectations
- Ensure monies taken from the Admissions and Retail areas, both cash and credit, are reconciled, recorded and accounted for in accordance with HES Cash Handling Procedures.
- Complete online/paper financial records accurately and on time, reporting any issues immediately as detailed in the HES compliance guidelines.
- Reconcile, record and secure monies prior to sending to the bank, as per the agreed site banking schedule.
- Carry out till audits, spot checks and cash uplifts on a daily basis in conjunction with Admissions and Retail staff
- Constantly monitor onsite float levels and order/reduce change when appropriate
- Open and close the Cash Office on a daily basis and change door/safe codes, as required, to ensure security of the same
- Manage recording of supplementary monies from telescopes, medal machines, penny presses and donation boxes, reporting any issues at the time of emptying, including maintenance problems
- Promote all Historic Environment Scotland sites, including events and other activities.
- Work as part of a team to ensure that the site is properly presented to meet all our opening time commitments.
- Strive to provide the warmest welcome to our visitors and engage proactively with customer service
- Be aware of all relevant risk assessments, fire action plans, evacuation procedures, incident response guidelines and position of First Aid Boxes
- Ensure the security of the site, buildings, and contents through following site-specific procedures
- Monitor and comply with all health and safety procedures/guidance relevant to the site, ensuring that the health and safety of staff, visitors and contractors is a priority at all times.
- Report any maintenance or safety issues requiring attention to line manager/or Duty Manager
- Proactively communicate with colleagues locally, and within HQ, to ensure good team working, consistency of service and delivery of objectives
- Provide training and share best practice with Grade 1 colleagues who work within the cash office
- Attend meetings or training at other sites from time to time.
Key requirements of the role:
In order for you to be successful in this post, we will be looking for you to submit a cover letter which addresses how you can meet each of the essential and desirable criteria (in up to 1,200 words), using examples of where you have demonstrated these criteria previously. Please ensure that you provide real life examples for each of the criteria to be considered for this post. You can use examples of how you have met this criteria from your work life, home life, education or volunteer experience.
Essential:
- Experience of cash and credit payments and reconciliation
- Experience of following policies and procedures
- Experience delivering high standards of customer service and a passion for working in the heritage tourism industry
- Ability to work alone and as part of a team
- Ability to provide support and training for other colleagues
- Experience of using Microsoft Office – Outlook, Word and Excel
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity. In support of our Gaelic Language Plan, we welcome applications from Gaelic speakers.
We want every candidate to have the best chance to succeed during the recruitment process. If you require your application in an alternative format, please reach out to us via email at recruit@hes.scot or call our Head Office at 0131 668 8600 and speak to a member of our People Team.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
To submit your application online, please read our ‘How to Apply’ followed by ‘Apply Now’ button to begin your application.
Cashier- Edinburgh Castle 1246 employer: Historic Environment Scotland
At Historic Environment Scotland, we pride ourselves on being an exceptional employer, offering a supportive work culture that values diversity and personal development. Located at the iconic Edinburgh Castle, our team enjoys competitive benefits including a generous pension scheme, flexible working hours, and opportunities for further education, all while contributing to enriching visitor experiences in a historic setting.
Contact Details:
Historic Environment Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cashier- Edinburgh Castle 1246
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Historic Environment Scotland and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Historic Environment Scotland and let us see your personality shine through!
We think you need these skills to ace Cashier- Edinburgh Castle 1246
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Historic Environment Scotland.
Get Familiar with Our Brand:Before applying, take some time to learn about Historic Environment Scotland and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Historic Environment Scotland
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Historic Environment Scotland.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Historic Environment Scotland will surely appreciate.
