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- Tasks: Lead a team to create unforgettable visitor experiences at historic sites.
- Company: Join Historic Environment Scotland and immerse yourself in Scotland's rich history.
- Benefits: Enjoy a competitive salary, generous leave, and a Civil Service pension scheme.
- Why this job: Be part of a team that brings Scotland's dramatic history to life for visitors.
- Qualifications: Strong customer service skills and experience in team leadership are essential.
- Other info: Flexible working hours and opportunities for personal development await you.
The predicted salary is between 27519 - 27519 £ per year.
Starting salary: £27,519 pro‑rate (proportionate to hours worked and length of contract)
Contract type: Permanent
Grade: 2
Location: Arbroath Abbey
Working hours: Full time, 35 hours per week, annualised hours (including weekend working and public holidays)
Interviews: To be held in person, location to be confirmed. Interview will be held week commencing 26 January 2026.
Your role of Visitor Experience Supervisor will be a permanent position. The likely start date for this role is in April 2026.
Are you looking for a job that is both fun and unique? You will gain valuable experience in the tourism industry and help bring Scotland's dramatic history to life for our visitors from across the world. Explore the fascinating stories from Scotland's past and share your passion with international and local visitors who come to the Arbroath & Dundee area.
A role that will enable you as part of the Visitor & Community team to help visitors create memories to last a lifetime at these fantastic sites.
Benefits of joining us at Historic Environment Scotland:
- Enrolment onto a Civil Service Pension scheme – 28% employer contribution
- 25 days annual leave, pro‑rate (increasing to 30 days after 3 years) + 11.5 public holidays
- Reimbursement for relevant professional subscriptions
- Support for further education and personal development
- Study leave for work related courses
- Flexible working hours (where appropriate)
- Free entry to all of our properties (with up to three guests)
- Free entry to English Heritage, Manx and Cadw properties
Key Responsibilities of this role:
- Support the Monument Manager in leading a team of Visitor Experience Assistants at your site in delivering exceptional visitor experiences.
- Work with the Monument Manager to support developing the visitor experience at the site, including contributing to and attending any relevant team meetings.
- Support the Monument Manager in ensuring the site is properly resourced and assist with any recruitment as required.
- Ensure compliance with health and safety, fire and security, HR and safeguarding procedures.
- Support the Monument Manager in ensuring that the site is presented in a way to exceed visitor expectations.
- Act as the first point of contact for any complaints and look to resolve and escalate as appropriate.
- Support the Monument Manager in team compliance with cash reconciliation, financial compliance, banking and reporting procedures.
- Support the Monument Manager and DVCM with community engagement activity.
- Line management responsibility for a team of Visitor Experience Assistants.
- Work as part of a team to ensure that the Quality Assurance grade is maintained and participate in local action plan delivery.
- This role requires the postholder to act as keyholder for the site.
Key requirements of the role:
- IT skills and ability to use basic online functions
- Cash handling experience
- Passion for delivering the highest standards of customer service
- Ability to communicate effectively to colleagues at all levels
We are dedicated to building a workforce which is reflective of diversity within Scotland. We warmly welcome applications from candidates of all backgrounds, regardless of age, race, gender or gender identity, religious beliefs, marital status, sexual orientation, disability, or neurodiversity.
Please note that, at this time, we are unfortunately unable to provide sponsorship as part of the recruitment process, therefore you must have current right to work in the UK to be considered for a post.
Visitor Experience Supervisor - Arbroath Abbey in Bexhill-on-Sea employer: Historic Environment Scotland
Contact Detail:
Historic Environment Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Supervisor - Arbroath Abbey in Bexhill-on-Sea
✨Tip Number 1
Get to know the company! Research Historic Environment Scotland and their values. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about bringing Scotland's history to life for visitors.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on how you can demonstrate your passion for customer service and your knowledge of the sites. The more comfortable you are, the better you'll shine in front of the interview panel.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. You want to convey that you take the role seriously and are ready to lead a team in delivering exceptional visitor experiences.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Visitor Experience Supervisor - Arbroath Abbey in Bexhill-on-Sea
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, give the job description a good read. It’s packed with info on what we’re looking for, so make sure you understand the key responsibilities and requirements. This will help you tailor your application to show us why you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to address how you meet the essential and desirable criteria. Share real-life examples from your work, home, or volunteer experiences that demonstrate your skills and passion for delivering exceptional visitor experiences.
Keep It Professional but Personal: While we love a bit of personality, remember to keep your application professional. Use a friendly tone, but avoid slang or overly casual language. Show us your enthusiasm for the role and the unique experiences you can bring to our team at Arbroath Abbey!
Submit Through Our Website: When you’re ready to apply, make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss any important steps in the process. We can’t wait to see what you’ve got!
How to prepare for a job interview at Historic Environment Scotland
✨Know Your History
As a Visitor Experience Supervisor, you'll be sharing Scotland's rich history with visitors. Brush up on key historical facts about Arbroath Abbey and the other sites you'll be overseeing. Being able to share interesting anecdotes or lesser-known facts can really impress your interviewers.
✨Showcase Your Customer Service Skills
This role is all about delivering exceptional visitor experiences. Prepare examples from your past where you've gone above and beyond for customers. Whether it's resolving complaints or creating memorable moments, having specific stories ready will demonstrate your passion for customer service.
✨Team Leadership Experience
You'll be supporting the Monument Manager and leading a team of Visitor Experience Assistants. Think of times when you've successfully led a team or project. Highlight your leadership style and how you motivate others, as this will be crucial in your role.
✨Prepare for Practical Scenarios
Expect questions that assess your problem-solving skills, especially regarding health and safety compliance or cash handling. Consider potential scenarios you might face at the sites and how you would handle them. This shows you're not only knowledgeable but also practical and ready for the job.
