At a Glance
- Tasks: Support day-to-day operations and ensure a welcoming environment for colleagues and visitors.
- Company: Join Historic England, the champion of England’s historic places.
- Benefits: Enjoy 28 days holiday, corporate discounts, and a generous pension scheme.
- Other info: Flexible working options available to support your work-life balance.
- Why this job: Make a difference in preserving England's heritage while gaining valuable experience.
- Qualifications: Customer service experience and a proactive, organised approach.
The predicted salary is between 25179 - 25179 € per year.
We are the public body that looks after England’s historic environment. We champion historic places, helping people understand, value and care for them. Historic England has a fantastic opportunity for you to join us as our Facilities Assistant. This is a permanent contract, working 21.6 hours per week, Monday - Wednesday based in our Newcastle office.
Please note – Bessie Surtees House is a 17th Century wooden framed 5 floor building with steep staircases and no lift. Due to the nature of this position you will be required daily to access all levels to undertake this role. We are committed to providing equality of opportunity for all and should this be an issue, we would discuss whether we might be able to make reasonable adjustments to facilitate this access.
We offer a wide benefits package including a competitive defined benefit pension scheme to which we make 28.97% employer contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals. Salary pro rata is: £25,179 per annum.
What you will be doing
As our Facilities Assistant, you will provide day‑to‑day operational facilities management services to Historic England colleagues and visitors in this front facing customer‑focused role. You will ensure the facilities are safe, clean, well‑stocked, suitably maintained, well presented and comfortable at all times. You will ensure a consistent approach to FM is applied, that colleagues can expect as the standard.
Who we are looking for
- Proven experience working in a customer facing role
- Highly organised
- Positive and proactive approach to work
- Proactive, uses initiative and know when to elevate
- Ability to work with people at all levels and respect differences
- Professional team player who participates fully with their team
Please note your application will be scored and assessed against the above criteria. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you.
Having won the Gold Award from MIND for workplace wellbeing in seven consecutive years, we also recognise the importance of a healthy work‑life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don’t prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can. We are open to considering options including job sharing, part‑time working, compressed hours working and different working locations, including hybrid working.
Why work for Historic England
We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level.
Historic England wants all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at recruitmentTeam@Historicengland.org.uk if you have any recruitment queries.
At Historic England we use a hiring system called Applied. Applied is a behavioural science‑backed recruitment platform that reduces bias, improves quality of hire and increases diversity. We do not use CV application for the majority of our hiring processes. You will answer a selection of questions that allow our hiring teams to test your skills and suitability for the role. At Historic England, we value the expertise and individuality each candidate brings and want to hear about this in your own words.
If you require the use of AI tools or other resources to support your application, we ask that all information is factually accurate, original, and reflects your own experience. To best represent yourself, we encourage you to write in your own words and use AI‑generated content only as inspiration—not as direct input.
Part Time Facilities Assistant in Newcastle upon Tyne employer: HISTORIC ENGLAND
Historic England is an exceptional employer, dedicated to preserving and promoting England's rich heritage while fostering a supportive and inclusive work environment. With a strong commitment to employee wellbeing, we offer a comprehensive benefits package, including a generous pension scheme, ample holiday, and opportunities for professional development. Our Newcastle office provides a unique setting where you can contribute to meaningful work that values diversity and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Facilities Assistant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Historic England. Understand their mission and values, especially how they champion historic places. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and facilities management. Think about your past experiences and how they relate to the role. We want you to feel confident and ready to shine!
✨Tip Number 3
Dress the part! Even though it’s a facilities assistant role, looking smart and professional can make a great first impression. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Part Time Facilities Assistant in Newcastle upon Tyne
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to express yourself in your own words.
Show Your Customer Service Skills:Since this role is all about being customer-focused, make sure to highlight any relevant experience you have in customer service. Share specific examples of how you've gone above and beyond for customers in the past.
Tailor Your Responses:Take a good look at the job description and align your answers with the skills and qualities we're looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups, and you’ll find all the info you need right there!
How to prepare for a job interview at HISTORIC ENGLAND
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Facilities Assistant role. Familiarise yourself with the day-to-day tasks and responsibilities mentioned in the job description. This will help you articulate how your experience aligns with what Historic England is looking for.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in similar positions. Think of specific examples where you provided excellent service or resolved issues effectively. Highlighting your proactive approach will demonstrate that you're a great fit for their team.
✨Prepare for Accessibility Questions
Given the unique nature of the Bessie Surtees House, be ready to discuss how you would navigate the building's steep staircases and access all levels. If you have any concerns about accessibility, don’t hesitate to ask about reasonable adjustments during the interview.
✨Emphasise Teamwork and Initiative
Historic England values a professional team player who can work well with others. Prepare to share examples of how you've collaborated with colleagues in the past and how you’ve taken the initiative in your previous roles. This will show that you can contribute positively to their workplace culture.
