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- Tasks: Manage facilities, ensuring a safe and welcoming environment for all.
- Company: Historic England, dedicated to preserving and promoting historic sites.
- Benefits: 28 days holiday, competitive pension, corporate discounts, and free entry to heritage sites.
- Why this job: Join a passionate team and contribute to the care of England's historic environment.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Flexible working options available, promoting a healthy work-life balance.
The predicted salary is between 30000 - 40000 £ per year.
We are the public body that looks after England’s historic environment. We champion historic places, helping people understand, value and care for them.
Historic England has a fantastic opportunity for you to join us as our Facilities Assistant in our Cambridge office. This is a full time, 6 months fixed-term contract.
We offer a wide benefits package including a competitive defined benefit pension scheme to which we make 28.97% employer contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the country and development opportunities to ensure you achieve your goals.
What you will be doing:
- Ensure day-to-day facilities management (FM) services are delivered on site and that facilities are safe, clean, well stocked, suitably maintained, well presented and comfortable at all times.
- Act as the first point of contact for colleagues, tenants and visitors on site.
- Monitor performance standards of key contractors and proactively resolve issues for colleagues and escalate problems appropriately.
Who we are looking for:
- Proven experience in customer service roles.
- Excellent communication skills and good organisation skills.
Please note your application will be scored and assessed against the above criteria. We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you.
Having won the Gold Award from MIND for workplace wellbeing in seven consecutive years, we also recognise the importance of a healthy work-life balance. We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don’t prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can.
We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working.
Why work for Historic England:
We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds. We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level.
Historic England wants all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at recruitmentTeam@Historicengland.org.uk if you have any recruitment queries.
At Historic England we use a hiring system called Applied. Applied is a behavioural science-backed recruitment platform that reduces bias, improves quality of hire and increases diversity. We do not use CV application for the majority of our hiring processes. You will answer a selection of questions that allow our hiring teams to test your skills and suitability for the role.
At Historic England, we value the expertise and individuality each candidate brings and want to hear about this in your own words. If you require the use of AI tools or other resources to support your application, we ask that all information is factually accurate, original, and reflects your own experience. To best represent yourself, we encourage you to write in your own words and use AI-generated content only as inspiration—not as direct input.
Provisional interview dates: 14th April
Facilities Assistant - Hybrid Work | Great Benefits in Cambridge employer: HISTORIC ENGLAND
Contact Detail:
HISTORIC ENGLAND Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant - Hybrid Work | Great Benefits in Cambridge
✨Tip Number 1
Get to know the company! Research Historic England and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills. As a Facilities Assistant, you'll be the first point of contact for many people. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining the team at Historic England.
We think you need these skills to ace Facilities Assistant - Hybrid Work | Great Benefits in Cambridge
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to express yourself in your own words.
Show Off Your Skills: Make sure to highlight your customer service experience and communication skills. These are key for the Facilities Assistant role, so give us examples of how you've excelled in these areas before!
Read the Job Description Carefully: Take a good look at the job description and tailor your responses to match what we’re looking for. This will help us see how you fit into our team and the role itself.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at HISTORIC ENGLAND
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Assistant role. Familiarise yourself with the day-to-day responsibilities and how they contribute to maintaining a safe and comfortable environment. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for colleagues and visitors, prepare examples from your past experiences that highlight your excellent communication and customer service skills. Think about situations where you resolved issues or improved someone's experience, as these will resonate well with the interviewers.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've proactively resolved issues in previous roles. Historic England values individuals who can monitor performance standards and escalate problems when necessary. Prepare specific examples that showcase your ability to think on your feet and handle challenges effectively.
✨Embrace the Company Culture
Research Historic England's commitment to diversity, inclusion, and workplace wellbeing. During the interview, express your alignment with these values and how you can contribute to a positive work environment. Showing that you understand and appreciate their culture will set you apart from other candidates.