At a Glance
- Tasks: Be the go-to person for customers, providing technical advice and support.
- Company: Join a leading British manufacturer in bespoke automotive braking solutions.
- Benefits: Competitive salary, comprehensive training, and a friendly work environment.
- Other info: Opportunity for career growth and development in a specialist field.
- Why this job: Combine your passion for cars with customer service in a dynamic role.
- Qualifications: Mechanical engineering background and excellent communication skills required.
The predicted salary is between 27000 - 29000 £ per year.
Hi Spec Motorsport Ltd is looking for a Customer Service Coordinator (Technical) to join our team and become a key point of contact for our retail and trade customers. This is an excellent opportunity for someone who wants to combine their engineering knowledge, automotive enthusiasm and people skills in a varied role — with full product training and the opportunity to develop into a technical product specialist.
About Hi Spec Motorsport
We are a long-established British engineering company and one of the UK's leading manufacturers of bespoke brake kits and braking components for road, classic, race and kit cars. As a family-run business, we take pride in doing things properly. We combine traditional engineering values and attention to detail with a modern, specialist approach to automotive braking. You'll be joining a friendly, close-knit team where your knowledge and ideas can make a genuine difference.
The Role
You'll be the first point of contact for our customers, helping them find the right products, answering technical questions and making sure their experience with us is exceptional from initial enquiry through to delivery. Your responsibilities will include:
- Providing customers with product information and technical advice
- Handling retail and trade enquiries by phone and email
- Understanding customer requirements and recommending appropriate solutions
- Escalating more complex technical queries to our Technical and Design teams when required
- Processing orders and maintaining accurate customer records
- Monitoring orders and keeping customers informed about delivery timescales
- Responding to website enquiries and helping maintain accurate, useful online product information
- Working with our website content management system and assisting with website updates
- Liaising with Technical, Design, Administration and Finance teams to ensure a seamless customer journey
- Building strong relationships with new and existing customers
- Gathering customer feedback and helping identify ways we can improve our products and service
This is not a cold-calling or hard-sales role. Our customers are already looking for specialist automotive products. Your role is to understand what they need, use your technical knowledge to help them, and make sure they receive the right information and support.
About You
We're looking for someone who combines technical curiosity with excellent people skills. You'll ideally have:
- A strong mechanical engineering background — an engineering degree would be desirable
- A genuine interest in cars, motorsport and automotive engineering
- Excellent communication and customer service skills
- The confidence to discuss technical subjects with customers and colleagues
- Strong IT skills and confidence using Microsoft Office
- Experience with, or an interest in learning, website content management systems
- Excellent problem-solving skills and attention to detail
- Good organisational and administrative skills
- The ability to manage multiple priorities and work independently
- A willingness to learn and develop specialist technical knowledge
Previous customer service experience is desirable, but technical understanding, enthusiasm and the right attitude are just as important to us.
What You'll Get
This is an opportunity to build a career in a genuinely specialist area of the automotive industry. You’ll receive:
- Comprehensive product and technical training
- Ongoing opportunities to develop your engineering and product knowledge
- The chance to become a technical product specialist
- A varied role combining engineering, automotive products, customer interaction and problem-solving
- The opportunity to work with a respected British manufacturer and specialist automotive brand
- A friendly, supportive and close-knit working environment
- Free on-site parking
The Ideal Candidate
Perhaps you're an engineer looking to move into a more customer-focused role. Perhaps you're already working in automotive customer service and want to develop your technical expertise. Or perhaps you're an enthusiastic automotive engineer who wants a role where you can combine your knowledge of engineering with your passion for cars and helping people. If that sounds like you, we'd love to hear from you.
Salary: £27,000–£29,000 per year
Customer Service Coordinator (Technical) in Dartford employer: HiSpec Motorsport
HiSpec Motorsport is an excellent employer, offering a supportive and stable team culture in a family-run British engineering environment. With hands-on training from experienced colleagues, employees have the opportunity to grow their skills while working with CNC machines. Located in Dartford, we value local talent and provide a long-term career path for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Technical) in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HiSpec Motorsport. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HiSpec Motorsport before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator (Technical) in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HiSpec Motorsport:Your cover letter is your chance to shine! Tell us why you want to work at HiSpec Motorsport specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HiSpec Motorsport!
How to prepare for a job interview at HiSpec Motorsport
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
