At a Glance
- Tasks: Lead distillery tours, deliver tastings, and provide excellent customer service.
- Company: Join Suntory Global Spirits, a top player in the premium spirits industry.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Other info: Work in a vibrant team and enjoy a diverse, inclusive workplace.
- Why this job: Be part of a unique whisky brand and connect with visitors worldwide.
- Qualifications: Passion for customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 24000 - 36000 £ per year.
At Suntory Global Spirits, we craft spirits of the highest quality and deliver brilliant experiences to people around the world. Suntory Global Spirits has evolved into the world's third largest leading premium spirits company where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Suntory Global Spirits is a place where you can come Unleash your Spirit by making an impact each and every day.
What makes this a great opportunity?
The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business.
Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Bowmore to visitors and industry colleagues from all over the world.
Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.
Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.
Role Responsibilities
- Learn the history and heritage of the distillery and be able to communicate this to visitors.
- Responsibility for service delivery through leading all distillery tours and on/offsite tastings.
- Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar.
- Host all levels of tours of the distillery, delivering high standards of customer service.
- Responsible for opening and closing premises.
- Assist with stock takes and counts.
- Daily banking and reconciliation.
- Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary.
- Work closely with the Visitor Centre Manager to define annual goals/objectives.
- Work with the distillery operations team to ensure company operational procedures and H\&S practices are adhered to rigorously.
- Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness.
Qualifications
- Previous experience within the hospitality, retail and/or tourism sector is desirable.
- Current Driving License.
- Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences.
- An in-depth knowledge of Suntory Global Spirits brands and the company values.
- Charismatic, possessing the ability to educate and inspire through storytelling.
- Drive and passion for delivering excellent customer service and experience.
- Excellent communication and interpersonal skills, with a "can do" attitude.
- Have good listening and questioning skills.
- Good knowledge of Microsoft Word, Excel and PowerPoint.
- Proven ability to work on own initiative and to build and maintain excellent relationships with key stakeholders.
- Strong drive and desire to succeed with high levels of energy, focus and ambition.
- Ability to multi-task in a demanding environment.
While relocation, immigration, and/or tax compliance support are not guaranteed, we may offer assistance to successful candidates depending on factors such as role requirements in accordance with company guidelines.
At Suntory Global Spirits, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Suntory Global Spirits is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.
Visitor Centre Assistant employer: Hispanic Alliance for Career Enhancement
The Hispanic Alliance for Career Enhancement is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a strong commitment to compliance and safety, this role provides the opportunity to lead impactful EHS initiatives across the UK, fostering a collaborative environment where your expertise will be valued and developed. Join us to make a meaningful difference while advancing your career in a supportive and innovative setting.
Contact Details:
Hispanic Alliance for Career Enhancement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Assistant
✨Tip Number 1
Get to know the company inside out! Research Suntory Global Spirits and their iconic brands. When you walk into that interview, you want to show them you’re not just another candidate; you’re genuinely excited about what they do.
✨Tip Number 2
Practice your storytelling skills! As a Visitor Centre Assistant, you'll be sharing the rich history of Laphroaig with visitors. Think about how you can make that story engaging and memorable. Maybe even rehearse it with friends or family!
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This role is all about creating brilliant experiences, so let them know you’re up for the challenge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Suntory team. Let’s get you that dream job!
We think you need these skills to ace Visitor Centre Assistant
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the spirits industry shine through! We want to see that you’re genuinely excited about the role and the opportunity to promote Laphroaig. Share any personal experiences or connections you have with whisky to make your application stand out.
Tailor Your CV:Make sure your CV is tailored specifically for the Visitor Centre Assistant role. Highlight relevant experience, especially in customer service and communication skills. We love seeing how your background aligns with our values and the responsibilities of the position!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Whisky
Make sure you brush up on the history and heritage of Laphroaig and the distillery. Being able to share interesting facts and stories during your interview will show your passion for the brand and the spirits industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond, as this role is all about creating memorable experiences for visitors.
✨Demonstrate Adaptability
Since the role involves a variety of responsibilities, be ready to discuss how you've successfully managed multiple tasks in a fast-paced environment. Highlight your ability to adapt to changing situations and maintain high standards.
✨Engage with Enthusiasm
During the interview, let your enthusiasm shine through! Show that you're excited about the opportunity to work at the Visitor Centre and engage with visitors from around the world. A positive attitude can make a big difference.
