At a Glance
- Tasks: Lead transformative projects and design innovative operating models for a global organisation.
- Company: Join a forward-thinking team at a leading global insurance company.
- Benefits: Hybrid work model, competitive salary, performance bonuses, and diverse global benefits.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Make a real impact by driving change and championing digital innovation.
- Qualifications: Experience in commercial insurance and project management; strong communication skills.
The predicted salary is between 55000 - 83000 £ per year.
Location: London, GB
Are you a transformation-driven professional with a passion for reimagining how organisations operate at scale? Do you thrive at the intersection of strategy, innovation, and execution? If so, this is your opportunity to make a lasting impact at a global level.
About the Role
As an Operational Excellence Lead, you will be a key driver of business transformation within a high-impact, globally connected team. At the core of this role is the opportunity to design and shape new operating models for fast follow and facility schemes – reimagining how these critical commercial insurance structures function end-to-end, and setting the standard for how they scale globally. This role places you at the heart of evolving underwriting operating models, enabling the organisation to operate smarter, faster, and more effectively. You will lead strategic change initiatives, challenge the status quo, and work collaboratively across Lines of Business, Integrated Platforms, and Global Functions to design fit-for-purpose operating models that balance local market needs with global consistency. You will also champion digital innovation – including GenAI – to unlock new levels of productivity and deliver measurable, sustainable business impact. This is not a back-office role – it is a high-visibility, high-influence position for someone who is energised by complexity, motivated by outcomes, and committed to shaping the future of how a global organisation operates.
Key Responsibilities
- Champion digital innovation and adoption, including the integration of GenAI and emerging technologies to enhance productivity and deliver measurable business impact.
- Lead end-to-end transformation initiatives, designing and implementing operating models that balance global consistency with local market needs.
- Drive operational rigor and efficiency by identifying process gaps, designing solutions, and embedding best practices across the organisation.
- Manage and execute complex projects from inception through to delivery, ensuring milestones, timelines, and quality standards are consistently met.
- Engage and align senior stakeholders across Lines of Business, Integrated Platforms, and Global Functions to build consensus and drive change.
- Analyse and optimise underwriting operating models, identifying opportunities to enhance service differentiation, compliance, and user experience.
- Monitor and report on transformation outcomes, using data-driven insights to track progress, demonstrate value, and inform strategic decisions.
- Collaborate across geographies and functions to ensure initiatives are inclusive of diverse market needs and deliver consistent global impact.
About the Team
The Operational Model Excellence (OMEX) team is a global transformation function dedicated to evolving end-to-end operational models across Lines of Business (LoBs), Integrated Platforms (IP), and Global Functions. With a mission rooted in driving operational rigor, user relief, and capability building, the team works at the intersection of people, processes, systems, and data – all within a unified framework. OMEX leads business transformation and strategic change initiatives that enhance efficiency, compliance, and service differentiation. The team designs and implements end-to-end operating models that balance local market needs with global consistency, while championing innovation and digital adoption – including GenAI – to improve productivity and deliver measurable business impact. Joining OMEX means becoming part of a forward-thinking, collaborative, and globally connected team that is actively shaping the future of how the organisation operates. Here, your ideas matter, your expertise is valued, and your work creates real, visible impact.
About You
You are a strategic thinker and a pragmatic doer – someone who can navigate complexity with confidence, inspire teams and stakeholders, and translate ambitious transformation goals into tangible results. You bring deep domain expertise, a collaborative mindset, and an unwavering commitment to excellence. You demonstrate strong communication and storytelling skills, with the ability to present complex ideas clearly to both technical and non-technical audiences. You are curious about innovation, comfortable with ambiguity, and energised by the opportunity to drive meaningful change in a dynamic, global environment.
Requirements
- Deep understanding of the commercial insurance market, including fast follow and facility operating models, with the ability to apply this knowledge to drive relevant and impactful operational change.
- Proven ability to lead and execute projects end-to-end, managing scope, stakeholders, timelines, and deliverables in complex, cross-functional environments.
- Comprehensive knowledge of end-to-end underwriting operating models, with experience identifying inefficiencies and designing solutions that enhance performance and compliance.
- Strong expertise in digital innovation and transformation, including familiarity with emerging technologies and the application of tools such as GenAI to drive productivity and business value.
- Demonstrated ability to motivate, engage, and align diverse stakeholders, building trust and consensus across functions, geographies, and seniority levels.
Nice to Haves
- Experience working within an agile operating model, with the ability to apply agile principles to drive iterative and adaptive transformation.
- A strong background in business and service design and/or business consulting, bringing structured problem-solving and human-centred design thinking to operational challenges.
- Familiarity with Lean or other operational excellence methodologies.
- Exposure to data analytics and the use of data-driven insights to support transformation decisions.
- Experience in capability building, including the development of training materials, frameworks, or knowledge-sharing tools.
- A track record of delivering change in regulated industries, with an understanding of compliance and risk considerations.
Compensation and Benefits
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week. For London, the annual base salary range for this position is between GBP 55,000 and GBP 83,000 (for a full-time role). The specific salary offered considers the requirements, scope, complexity and responsibilities of the role, and the applicant's own profile including education, qualifications, expertise, specialisation, skills and experience. In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Further, you will enjoy a variety of global and location-specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
EEO Statement
Swiss Re embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment, everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Operational Excellence Lead (Hybrid, 80- 100% working degree) employer: Hispanic Alliance for Career Enhancement
At Swiss Re, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that fosters innovation and collaboration. As an Operational Excellence Lead in London, you will have the opportunity to drive meaningful transformation initiatives while enjoying a hybrid work model, competitive salary, and a range of global benefits tailored to support your professional growth and well-being. Join us to be part of a forward-thinking team where your ideas matter and your contributions create a lasting impact.
Contact Details:
Hispanic Alliance for Career Enhancement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Excellence Lead (Hybrid, 80- 100% working degree)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Operational Excellence Lead role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to operational excellence and think about how your skills can contribute to their goals. Show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven transformation and innovation in past roles. This will help you stand out and demonstrate your impact in a tangible way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace Operational Excellence Lead (Hybrid, 80- 100% working degree)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and transformation. We want to see how your skills align with the role, so don’t hold back on showcasing relevant projects!
Showcase Your Impact:When detailing your past experiences, focus on the outcomes you achieved. Use metrics and specific examples to illustrate how you’ve driven change and improved processes. We love seeing tangible results!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for innovation and how it drives you in your work.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it reaches the right people. Plus, it’s super easy!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Stuff
Make sure you have a solid understanding of the commercial insurance market, especially fast follow and facility operating models. Brush up on how these models function end-to-end, as this knowledge will be crucial in demonstrating your expertise during the interview.
✨Showcase Your Transformation Skills
Prepare to discuss specific examples of how you've led end-to-end transformation initiatives in the past. Highlight your ability to manage complex projects, engage stakeholders, and deliver measurable outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Embrace Digital Innovation
Familiarise yourself with emerging technologies, particularly GenAI, and be ready to discuss how you've integrated digital solutions into operational processes. This role champions digital innovation, so showcasing your experience in this area will set you apart from other candidates.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice explaining complex ideas in simple terms, as you'll need to present to both technical and non-technical audiences. Consider doing mock interviews with friends or colleagues to refine your storytelling abilities.
