At a Glance
- Tasks: Lead distillery tours, deliver tastings, and provide exceptional customer service.
- Company: Join Suntory Global Spirits, the third-largest premium spirits company worldwide.
- Benefits: Flexible part-time hours, dynamic work environment, and a chance to learn about whisky.
- Other info: Opportunity to work with a global brand and enhance your hospitality experience.
- Why this job: Be at the heart of the spirits industry and share your passion for whisky.
- Qualifications: Strong communication skills and a drive for excellent customer service.
The predicted salary is between 12 - 15 £ per hour.
What makes this a great opportunity? The spirits industry is an exciting, dynamic and fast-paced business. Suntory Global Spirits is the third-largest premium spirits company in the world and this role offers the opportunity to be at the heart of our global business. Working within the Brand Home, representing one of the most unique Whisky brands, you will have the unique opportunity to promote Glen Garioch to visitors and industry colleagues from all over the world. Where every day is different and with a wide variety of responsibilities ranging from tour guiding, whisky specialist to retailer, the need for a dynamic, adaptable, motivated individual is essential.
Reporting directly to the Visitor Centre Manager, our Visitor Centre Assistants are responsible for delivering a world class premium brand experience that will enhance the brand image and deliver value to the business.
Role Responsibilities- Learn the history and heritage of the distillery and be able to communicate this to visitors
- Responsibility for service delivery through leading all distillery tours and on/offsite tastings
- Work across all areas of the visitor centre including hosting groups, working in the retail shop and tasting bar
- Host all levels of tours of the distillery, delivering high standards of customer service
- Responsible for opening and closing premises
- Assist with stock takes and counts
- Daily banking and reconciliation
- Administrative duties including responding to customer emails, processing of sales orders and organising the daily diary
- Work closely with the Visitor Centre Manager to define annual goals/objectives
- Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously
- Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness
- Drive and passion for delivering excellent customer service and experience
- Excellent communication and interpersonal skills, with a “can do” attitude
- Good listening and questioning skills
- Good knowledge of Microsoft Word, Excel and PowerPoint
- Excellent oral and written skills with the ability to deliver presentations to wide and varied audiences
- Experience in presenting to a wide range of audiences
- Awareness of Suntory Global Spirit brands and the company values
- Charismatic, possessing the ability to educate and inspire through storytelling
- Current Driving License is desirable
- Previous experience within the hospitality, retail and/or tourism sector is desirable
Visitor Centre Assistant in Oldmeldrum employer: Hispanic Alliance for Career Enhancement
Suntory Global Spirits is an exceptional employer, offering a vibrant work culture that thrives on passion and excellence in the spirits industry. As a Visitor Centre Assistant, you will enjoy a dynamic role with opportunities for personal growth and development while engaging with visitors from around the globe. With a commitment to delivering a world-class experience, you'll be part of a team that values creativity, teamwork, and the rich heritage of Glen Garioch, all within a stunning distillery setting.
Contact Details:
Hispanic Alliance for Career Enhancement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Centre Assistant in Oldmeldrum
✨Tip Number 1
Get to know the brand inside out! Dive into Glen Garioch's history and heritage so you can share it passionately with visitors. This will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Practice your storytelling skills! Since you'll be leading tours and engaging with guests, being able to tell a captivating story about the distillery will set you apart. Try rehearsing with friends or family to get comfortable.
✨Tip Number 3
Show off your customer service skills! Think of examples from past experiences where you went above and beyond for a customer. This will demonstrate your drive and passion for delivering excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on this exciting opportunity!
We think you need these skills to ace Visitor Centre Assistant in Oldmeldrum
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the spirits industry shine through in your application. We want to see that you’re genuinely excited about the opportunity to promote Glen Garioch and engage with visitors from all over the world.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience, especially in customer service or hospitality. We love seeing how your skills align with our dynamic role, so don’t hold back!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, first impressions count!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting role at the heart of our global business.
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Whisky
Make sure you brush up on the history and heritage of Glen Garioch. Being able to share interesting stories about the distillery will not only impress your interviewers but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Highlight how you handled challenging situations and ensured a positive experience for customers, as this role is all about creating memorable moments.
✨Practice Your Presentation Skills
Since you'll be leading tours and tastings, practice presenting in front of friends or family. Focus on engaging storytelling techniques that can captivate an audience, as this will be crucial in your role as a Visitor Centre Assistant.
✨Be Ready for Teamwork Questions
Expect questions about working with others, especially since you'll collaborate with the Visitor Centre Manager and the distillery operations team. Think of examples that demonstrate your ability to work well in a team and adapt to different roles within the visitor centre.
