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- Tasks: Empower clients in digital risk management and drive their success with innovative tech solutions.
- Company: Join Swiss Re, a global leader in reinsurance and risk management.
- Benefits: Competitive salary, performance bonuses, and diverse global benefits.
- Other info: Dynamic team culture with opportunities for growth and learning.
- Why this job: Make a real impact by helping companies manage their risks effectively.
- Qualifications: Degree in business or tech, plus experience in customer-facing roles.
The predicted salary is between 46000 - 70000 ÂŁ per year.
Locations: Teleworker, GB | Manchester, GB
Are you passionate about driving customer success in the digital risk management space? Join our dynamic team where you'll empower global corporations to take control of their risks through innovative technology solutions. This is your opportunity to make a meaningful impact at the intersection of risk management, technology, and customer experience.
About the Role
As a Customer Success & Delivery Specialist, you will be guiding clients through their journey with our RDS Platform for Corporates (formerly known as 'Risk Data & Services'). You will be responsible for onboarding new clients and driving adoption and value creation throughout the entire life cycle. You will ensure clients maximize value from using our platform while driving retention and expansion opportunities in collaboration with our sales and solutions teams. In this role, you will work closely with Corporate Solutions insurance customer managers to ensure the long‑term satisfaction of our customers. The successful candidate would focus on clients in North America and might visit customers onsite from time to time.
Key Responsibilities
- Drive customer success by delivering exceptional service that promotes product adoption, active use, and customer happiness.
- Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
- Collaborate cross‑functionally with sales, solution development, and support teams to align organizational efforts toward customer engagement and growth.
- Develop scalable processes to accelerate and streamline customer onboarding, adoption, and retention workflows.
- Build and maintain strong relationships with key customers in your region, serving as their advocate within the company and ensuring value realization.
- Stay informed about industry best practices, emerging trends, and competitor offerings to continuously enhance our customer success initiatives and maintain a competitive edge.
About the Team
Our world has changed. Risk is accelerating, and that is compounded by the fact that everything is deeply interconnected, everything from geopolitical and economic and social issues to technology, climate and regulation. In these volatile times, companies want to better understand and act on their risks but lack the risk infrastructure and analytical tools. Our RDS Platform empowers companies to take control of their risks. It gives them access to state‑of‑the‑art data infrastructure and risk models from Swiss Re and third parties. With these insights, companies can take critical decisions.
About You
You have an affinity for business risk‑related topics and a passion for technology, innovation, and customer‑centricity. You bring a proven track record of leading customer success initiatives in complex, global environments and are comfortable navigating across several dimensions while maintaining a customer‑first mindset.
Must haves
- Bachelor's degree in business, marketing, computer science, or a related field.
- Extensive experience in customer‑facing roles with enthusiasm for post‑sales account management of SaaS/Cloud/Platform subscription‑based solutions.
- A highly responsive and customer centric attitude with strong communication skills and the ability to work within a team, build rapport with customers, and influence stakeholders at all levels.
- Exceptional storytelling skills that translate complex concepts into compelling narratives for diverse audiences.
- Demonstrated ability to work autonomously, take ownership of initiatives, and consistently deliver measurable impact.
- Proven record of driving high client satisfaction and retention above market average.
- Dynamic, curious and eager to learn, with a proactive mindset and a drive to continuously improve our service quality, customer experiences, and internal processes.
- Comfortable managing multiple priorities in dynamic environments, while maintaining a high standard of service and execution.
- Business proficiency in English. French business proficiency is a plus and any other language in addition is welcome.
Nice to haves
- Advanced degrees or relevant certifications.
- Experience navigating in a combined corporate and fast‑paced, startup‑like environment.
- Familiarity with CRM systems, customer success platforms, and enablement tools.
- Experience working with risk management solutions or in the insurance industry.
We are ideally looking to hire this position in either Manchester or Bristol, but will consider hiring this position anywhere within the UK.
Salary
For Manchester or Bristol, base salary range for this role is between GBP 46,000 and GBP 70,000 (for a full‑time role). The specific salary offered considers the requirements, scope, complexity and responsibilities of the role, the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.
In addition to your base salary, Swiss Re offers an attractive performance‑based variable compensation component, designed to recognise your achievements. Further you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.
About Swiss Re
Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance‑based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting‑edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability. If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Customer Success & Delivery Specialist (Manchester/ Bristol) 80-100% employer: Hispanic Alliance for Career Enhancement
Contact Detail:
Hispanic Alliance for Career Enhancement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Delivery Specialist (Manchester/ Bristol) 80-100%
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer success. Think about how you can showcase your problem-solving skills and your ability to drive customer satisfaction.
✨Tip Number 3
Show your passion for technology and customer-centricity during interviews. Share stories that highlight your experience in driving adoption and retention, and how you’ve made a difference for clients in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Customer Success & Delivery Specialist (Manchester/ Bristol) 80-100%
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success & Delivery Specialist role. Highlight your experience in customer-facing roles and any relevant tech skills that align with our RDS Platform.
Showcase Your Storytelling Skills: We love a good story! Use your application to demonstrate how you've turned complex concepts into relatable narratives in past roles. This will show us your ability to connect with clients and make an impact.
Highlight Your Customer-Centric Mindset: Emphasise your passion for customer success and how you've driven satisfaction and retention in previous positions. We want to see how you put customers first and create value for them.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Stuff
Before the interview, dive deep into the company's RDS Platform and understand its features. Familiarise yourself with how it helps clients manage risks. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer-Centric Mindset
Prepare examples from your past experiences where you've successfully driven customer success. Highlight how you’ve built relationships and ensured client satisfaction, as this role is all about making customers happy and maximising their value from the platform.
✨Be Ready to Collaborate
Since the role involves working closely with sales and solutions teams, think of instances where you've collaborated cross-functionally. Be ready to discuss how you can contribute to team efforts and drive customer engagement together.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer success and how they measure KPIs. This shows your genuine interest in the role and helps you gauge if the company aligns with your values and career goals.