At a Glance
- Tasks: Manage claims from start to finish, ensuring customer satisfaction and effective solutions.
- Company: Join a leading company in digital innovation within the insurance sector.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health benefits.
- Other info: Access extensive training and development opportunities for your career growth.
- Why this job: Be the decision-maker in claims, using cutting-edge technology to enhance customer experiences.
- Qualifications: Experience in claims management and excellent communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Claims Handler in our Commercial Property Claims team, you will manage claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim. As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.
Key Responsibilities
- Acting as the single contact point for customers and suppliers.
- Managing claims, information, and supplier projects.
- Controlling all costs and payments.
- Delivering the highest technical quality, always with customer experience in mind.
- Being an excellent communicator, self-motivated, and disciplined.
- Embracing change and demonstrating enthusiasm for industry-leading technology.
Qualifications
- Experience in managing claims across multiple clients (previous experience in a claims environment is essential).
- Excellent communication skills (interacting with policyholders, insurers, contractors, and other stakeholders to explain complex details and negotiate fair settlements).
- Commitment to professional development (dedication to working toward the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential).
Benefits
- Competitive salary taking into account skills, experience and qualifications.
- A Self-Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Group Income Protection.
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Employee assistance programme for employee wellbeing.
- Discounts on various products and services.
Development Opportunities
We will provide all Sedgwick-specific training you need to thrive in this role. Sedgwick University offers a comprehensive training program with over 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education.
Equal Opportunity Statement
We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.
Legal Disclaimer
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variations. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Claims Technician in London employer: Hispanic Alliance for Career Enhancement
Sedgwick is an exceptional employer, offering a dynamic work environment in London where innovation meets customer service excellence. With a strong commitment to employee development through Sedgwick University and a comprehensive benefits package including flexible working options and private healthcare, we empower our Claims Technicians to thrive both personally and professionally. Join us to be part of a forward-thinking team that values your contributions and supports your career growth in the insurance industry.
Contact Details:
Hispanic Alliance for Career Enhancement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with the latest digital tools and technologies used in claims management. Mentioning your adaptability to new tech during interviews can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Technician role. Highlight your experience in managing claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. Don’t forget to mention your enthusiasm for using technology in claims management.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you’ve successfully communicated complex information.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims management, especially in commercial property. Be ready to discuss specific cases you've handled, focusing on your decision-making process and how you resolved issues. This shows you're not just familiar with the theory but have practical experience.
✨Showcase Your Communication Skills
As a Claims Technician, you'll need to communicate effectively with various stakeholders. Prepare examples that highlight your ability to explain complex details clearly and negotiate settlements. Practising these scenarios can help you articulate your thoughts during the interview.
✨Embrace Technology
Since the role involves using innovative digital solutions, be prepared to discuss your experience with technology in claims handling. Mention any specific tools or software you've used and how they improved your workflow or customer interactions. This will demonstrate your adaptability and enthusiasm for tech.
✨Commit to Professional Development
Express your dedication to ongoing learning, particularly your commitment to achieving the Cert CILA qualification. Share any relevant courses or training you've undertaken, and discuss how you plan to continue developing your skills in the industry. This shows you're serious about your career and growth.
