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- Tasks: Provide hands-on IT support and manage hardware for our UK offices.
- Company: Join Sedgwick, a recognised leader in workplace culture and support.
- Benefits: Competitive salary, flexible working, private healthcare, and 25 days holiday.
- Why this job: Kickstart your IT career with growth opportunities and impactful work.
- Qualifications: 2+ years in IT support and strong knowledge of Microsoft 365.
- Other info: Inclusive environment with access to 15,000+ training courses.
The predicted salary is between 28800 - 43200 £ per year.
By joining Sedgwick, you will be part of something truly meaningful. It is what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there is no limit to what you can achieve.
Join Sedgwick as an IT Support Technician and become a key player in delivering expert technical support and driving operational excellence in a fast-paced, collaborative environment.
Skills Snapshot- Hands-on IT support for employees (hardware & software troubleshooting)
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support
- Windows device setup, configuration, and maintenance
- Hardware lifecycle management (procurement, deployment, ITAD)
- Endpoint management tools (Microsoft Intune / Endpoint Manager)
- ITIL framework knowledge (incident, problem, change management)
- Strong organisational and communication skills
- Customer-focused, service-oriented approach
- Pro-active attitude and willing to learn more
We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on-site technology contact for our UK offices. This role combines hardware asset management with hands-on IT support for employees, ensuring reliable, secure, and efficient technology services across the region.
What you will have- Technical Support - Proven ability to provide first-line and second-line IT support for employees.
- Troubleshooting Expertise - Skilled in diagnosing and resolving hardware, software, account access, MFA, VPN, and connectivity issues.
- Microsoft 365 Proficiency - Experience supporting Microsoft 365 applications and collaboration tools.
- Asset Management - Ability to maintain accurate inventory of laptops, desktops, mobile devices, and peripherals.
- Procurement & Lifecycle Management - Knowledge of procurement, deployment, maintenance, upgrades, and secure disposal (ITAD).
- Device Configuration - Competence in preparing and configuring new devices to company standards.
- Project Coordination - Experience coordinating hardware rollouts, refresh cycles, and migrations.
- Security Compliance - Understanding of corporate security standards including encryption, antivirus, and patching.
- Reporting Skills - Ability to produce reports on hardware status and refresh needs.
- Documentation - Skilled in creating troubleshooting guides and maintaining vendor contact information.
- Diploma or degree in IT, Computer Science, or related field (or equivalent experience).
- 2+ years in IT support, asset management, or technology coordination.
- Strong knowledge of Windows hardware setup and troubleshooting.
- Familiarity with Microsoft Intune / Endpoint Manager.
- Proficiency in Microsoft 365 applications.
- Understanding of ITIL processes (incident, problem, change management).
- Excellent organisational and communication skills.
- Ability to work independently and manage multiple priorities.
- Competitive salary tailored to your experience and qualifications
- Self-Invested Personal Pension Scheme (SIPP)
- Incentive bonus scheme
- 25 days holiday plus bank holidays
- Flexible working options - from our office or your home
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme
- Group Income Protection
- Voluntary benefits - dental cover, cycle to work scheme, season ticket loan, digital GP access
- Discounts on a wide range of products and services
This isn’t just a job - it’s your gateway to a thriving IT career. At Sedgwick, we don’t just support systems - we support people. With access to Sedgwick University’s 15,000+ on-demand courses and role-specific training, you will have everything you need to grow your skills and shape your future.
Ready to make an impact? Apply now - we would love to hear from you. Whether you are a seasoned IT professional or returning to the workforce, we welcome applicants from all backgrounds. We are proud to be an inclusive employer with a zero-tolerance policy toward discrimination of any kind. Sedgwick is an Equal Opportunity Employer.
IT Support Technician employer: Hispanic Alliance for Career Enhancement
Contact Detail:
Hispanic Alliance for Career Enhancement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Sedgwick and understand their culture and values. Be ready to discuss how your skills in IT support and customer service align with their mission.
✨Tip Number 3
Show off your troubleshooting skills! During interviews, share specific examples of how you've resolved technical issues in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Sedgwick team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your Microsoft 365 proficiency and troubleshooting expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. We love seeing a bit of personality, so feel free to let your enthusiasm for technology and helping others come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We’re all about proactive attitudes here at StudySmarter, so share specific instances where you’ve gone above and beyond to resolve problems or improve processes.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step to connect with us directly!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 and Windows troubleshooting. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples of how you've provided excellent support in previous positions. Highlight your communication skills and how you’ve handled difficult situations with users to demonstrate your service-oriented approach.
✨Understand ITIL Processes
Familiarise yourself with ITIL frameworks, particularly incident, problem, and change management. Be prepared to discuss how you've applied these processes in your previous roles, as this knowledge is crucial for the position.
✨Prepare Questions About the Role
Think of insightful questions to ask during the interview about the team dynamics, ongoing projects, or the tools they use. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
