At a Glance
- Tasks: Lead the design and implementation of operational models in a global insurance environment.
- Company: Join Swiss Re Corporate Solutions, a leader in innovative insurance solutions.
- Benefits: Competitive salary, performance bonuses, and a hybrid work model.
- Other info: Inclusive culture that values diverse perspectives and professional growth.
- Why this job: Shape the future of Credit & Surety with cutting-edge technology and strategic leadership.
- Qualifications: 10+ years in financial services and strong project management skills required.
The predicted salary is between 136000 - 204000 £ per year.
Location: London, GB
Are you a strategic leader passionate about shaping scalable, resilient operating models in a global insurance environment? Join Swiss Re Corporate Solutions and play a defining role in how Credit & Surety delivers best‑in‑class service and sustainable growth through operational excellence and tech‑enabled transformation.
About the Role
As Head of Operating Model Excellence, Credit & Surety, you will lead the design, evolution, and implementation of the operational model for one of Swiss Re Corporate Solutions' core business areas. You will shape how work is structured and delivered across underwriting, operations, and enabling functions, driving service quality, efficiency, control effectiveness, and scalability. Leading a focused team of specialists across process, data, technology, and transformation, you will translate strategic priorities into clear target‑state designs, governance frameworks, and executable roadmaps. This is a high‑visibility role with broad cross‑functional exposure and real influence over the long‑term direction of Credit & Surety.
Key Responsibilities
- Operating Model Strategy & Design
- Lead the design and evolution of the Credit & Surety end‑to‑end operating model, including leveraging AI to enhance efficiency and decision‑making
- Translate targeted business outcomes into target‑state processes, service models, governance structures, and operating principles
- Program‑manage technology‑enabled initiatives
- Transformation & Continuous Improvement
- Identify optimization opportunities and implement sustainable solutions
- Identify risks and control gaps and drive mitigation
- Track outcomes and embed continuous improvement
- Cross‑Functional Leadership
- Act as a trusted partner to business and functional leaders
- Drive collaboration across functions and regions
- Align stakeholders around clear direction and outcomes
About the Team
The Operational Model Excellence (OMEX) team sits within the Operations division of Swiss Re Corporate Solutions and serves as the strategic engine behind Credit & Surety's operational evolution. Bringing together specialists in process, data, technology, and transformation, the team works at the intersection of strategy and delivery—partnering closely with underwriting, operations, finance, risk, and regional teams to drive cross‑functional change and embed operational best practices. From regulatory shifts to AI‑enabled ways of working, OMEX shapes how Credit & Surety adapts and grows.
About You
You are a strategic and structured leader who combines experience with strong execution capabilities. You navigate complexity with confidence, connect big‑picture strategy to practical delivery, and bring analytical rigor, sound judgment, and a collaborative style to everything you do.
Qualifications
We are looking for candidates who meet these requirements:
- 10+ years of professional experience in financial services—commercial insurance, reinsurance, or similarly complex regulated environments
- Relevant work experience in credit insurance, surety or commercial credit risk related businesses
- 5+ years in transformation, operational excellence, or operational leadership, with a proven track record of leading cross‑functional change and translating strategy into outcomes
- Strong program and project‑management skills, with the ability to lead complex, multi‑stakeholder initiatives through influence
- Proven experience co‑leading technology and AI implementations as program manager, product owner, or business owner
- Excellent communication and stakeholder‑engagement skills, with the ability to manage ambiguity and influence senior leaders across functions, regions, and cultures
These experiences would be beneficial for the role:
- Exposure to AI‑enabled process transformation or digital operating model design
- Background in management consulting or advisory roles within financial services
- Experience embedding governance frameworks and controls in a regulated environment
Salary and Benefits
For London, the annual base salary range for this position is between £136,000 and £204,000 GBP for a full‑time role. The specific salary offered considers your profile, including education, qualifications, specialization, skills, and experience. In addition to your base salary, you may be eligible for a performance‑based annual bonus and additional rewards.
Work Model
This role is based in London. The company expects a hybrid work model: you will be in the office at least three days per week.
Equal Opportunity Statement
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%) employer: Hispanic Alliance for Career Enhancement
Swiss Re Corporate Solutions is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for strategic leaders in the insurance sector. With a strong focus on operational excellence and technology-driven transformation, employees benefit from a dynamic work environment in London, where they can engage in meaningful projects that shape the future of Credit & Surety. The company offers competitive salaries, performance-based bonuses, and a commitment to professional growth, ensuring that every team member has the opportunity to thrive and contribute to sustainable success.
Contact Details:
Hispanic Alliance for Career Enhancement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their operational model and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Head of Operational Model Excellence role. Keep it concise and focus on your strategic leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Operational Model Excellence, Credit & Surety (Hybrid; m/f/x/d; 80-100%)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and transformation. We want to see how your skills align with the role of Head of Operational Model Excellence.
Showcase Your Leadership Skills:This role is all about leading teams and driving change. Use your application to demonstrate your leadership style and any successful projects you've managed. We love seeing examples of cross-functional collaboration!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity and directness, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Swiss Re Corporate Solutions!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Operating Model Inside Out
Before the interview, dive deep into the operational models used in the insurance industry, especially in credit and surety. Be ready to discuss how you would design and evolve these models, and think about how AI can enhance efficiency. This shows your strategic thinking and understanding of the role.
✨Showcase Your Transformation Experience
Prepare specific examples from your past roles where you've led transformation initiatives. Highlight your ability to identify optimisation opportunities and implement sustainable solutions. This will demonstrate your hands-on experience and capability to drive change effectively.
✨Engage with Cross-Functional Leadership
Think about how you’ve collaborated with different teams in previous positions. Be ready to discuss how you would act as a trusted partner to business leaders and align stakeholders around clear outcomes. This is crucial for a role that requires cross-functional influence.
✨Communicate with Clarity and Confidence
Practice articulating your thoughts clearly, especially when discussing complex topics like governance frameworks and technology implementations. Strong communication skills are essential for influencing senior leaders, so be prepared to showcase your ability to manage ambiguity and convey your ideas effectively.
