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- Tasks: Support customers by handling their queries and providing excellent service.
- Company: Join Sedgwick, a caring company recognised as a top workplace.
- Benefits: Enjoy competitive salary, flexible working, and comprehensive health support.
- Other info: Full training provided; no prior experience needed.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 28800 - 43200 £ per year.
By joining Sedgwick, you will be part of something truly meaningful. It is what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there is no limit to what you can achieve.
We have an exciting opportunity for Customer Service Advisors across the UK. Are you ready for a new challenge and passionate about delivering top-notch customer service? Do you have a keen eye for detail? If you enjoy being part of a supportive team with a caring culture, value a flexible work/life balance, and are interested in long-term career growth with a company recognised as a '2025 Top UK Insurance Employer', we have the perfect opportunity for you!
Join our global business and be part of a fun, inclusive team. No prior experience is necessary as full training will be provided. We are looking for dedicated and passionate customer-focused colleagues to join our 24/7, 365 days a year telephone-based team, with variable shift patterns between 7:00 am and midnight.
Some of the perks of working at Sedgwick:
- Remote working and hybrid opportunities available
- Supportive and friendly team to help you develop in the role
- Excellent career opportunities
Typical day in the life as a Customer Service Advisor:
- Handling inbound calls from customers for a variety of queries
- Dealing with multiple clients to deliver the best service we can offer
- Working with suppliers and parts
- Providing excellent customer service at all times
If you are a proactive and adaptable individual with a commitment to excellent service, we would love to hear from you!
The skills you will have when you apply:
- Excellent communication skills, both written and verbal
- Ability to work in a fast-paced environment
- Computer literacy – you will be using a variety of in-house databases
- Enthusiasm and a genuine desire to learn
- A can-do attitude
What we will give you for this role:
- Competitive salary taking into account skills, experience and qualifications
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Flexible working from our office or your home
Health & support:
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Employee assistance programme for employee wellbeing
- Group Income Protection
Other benefits:
- Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, well-being and digital GP applications
- Discounts on various products and services
This isn’t just a position, it’s a pivotal role in shaping our industry. At Sedgwick, you won’t just build your career; you will cultivate a team of experts. Our Sedgwick University offering empowers you to excel, as well as your team members, with the most comprehensive training programme in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Next steps for you: Think we would be a great match? Apply now – we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.
Customer Service Advisor - Full time employer: Hispanic Alliance for Career Enhancement
Contact Detail:
Hispanic Alliance for Career Enhancement Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Full time
✨Tip Number 1
Get to know the company culture! Before your interview, check out Sedgwick's values and mission. This will help you connect your answers to what they care about, showing you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly on the phone. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled unexpected situations in the past. Sedgwick values proactive individuals, so highlight your can-do attitude during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our supportive team at Sedgwick.
We think you need these skills to ace Customer Service Advisor - Full time
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you can contribute to our caring culture.
Tailor Your Application: Make sure to customise your application to highlight your skills that match the job description. Focus on your communication skills and any experience you have in fast-paced environments – we love a can-do attitude!
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Sedgwick.
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know the Company
Before your interview, take some time to research Sedgwick. Understand their mission, values, and what makes them a great place to work. This will not only help you answer questions more effectively but also show your genuine interest in being part of their caring culture.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with handling various queries.
✨Demonstrate Your Adaptability
Sedgwick values proactive and adaptable individuals. Think of examples from your past experiences where you successfully adapted to change or handled unexpected situations. Be ready to share these during your interview to highlight your can-do attitude.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training programmes, team dynamics, or career growth opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company.