At a Glance
- Tasks: Manage claims from start to finish, ensuring top-notch customer experience.
- Company: Join a leading company in digital solutions and innovative claims management.
- Benefits: Enjoy competitive salary, flexible working, private healthcare, and generous holiday allowance.
- Other info: Access extensive training and development opportunities to boost your career.
- Why this job: Be the decision-maker in claims and make a real difference for customers.
- Qualifications: Experience in claims management and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
As a Claims Handler in our Commercial Property Claims team, you will manage claims from the first notification of loss through to settlement. You will have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim. As an industry leader in innovating digital solutions, you will have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on-site where appropriate during the claims process.
Key Responsibilities
- Your key responsibilities will include acting as the single contact point for customers and suppliers, managing claims, information, and supplier projects, and controlling all costs and payments.
- The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind.
- You will be an excellent communicator, self‑motivated, and disciplined.
- Flexibility and willingness to embrace change are essential, along with an enthusiasm for industry‑leading technology.
Qualifications
- Experience in managing claims across multiple clients (previous experience in a claims environment is essential).
- Excellent communication skills (interacting with policyholders, insurers, contractors, and other stakeholders to explain complex details and negotiate fair settlements).
- Commitment to professional development (dedication to working toward the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential).
Benefits
- Competitive salary taking into account skills, experience and qualifications.
- A Self‑Invested Personal Pension Scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or your home.
- Private healthcare plan (including pre-existing conditions).
- Life assurance.
- Group Income Protection.
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications.
- Employee assistance programme for employee wellbeing.
- Discounts on various products and services.
Development Opportunities
We will provide all Sedgwick‑specific training you need to thrive in this role. Sedgwick University offers a comprehensive training program with over 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education.
Equal Opportunity Statement
We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation. Sedgwick is an Equal Opportunity Employer.
Claims Technician employer: Hispanic Alliance for Career Enhancement
The Hispanic Alliance for Career Enhancement is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a strong commitment to compliance and safety, this role provides the opportunity to lead impactful EHS initiatives across the UK, fostering a collaborative environment where your expertise will be valued and developed. Join us to make a meaningful difference while advancing your career in a supportive and innovative setting.
Contact Details:
Hispanic Alliance for Career Enhancement Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news related to them. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to claims handling. Think about how you would manage a claim from start to finish and be ready to discuss your approach and decision-making process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Claims Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Technician role. Highlight your experience in managing claims and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Communication Skills:As a Claims Technician, excellent communication is key. In your application, demonstrate your ability to explain complex details clearly. We want to know how you interact with customers and stakeholders!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims management, especially in commercial property. Be ready to discuss specific cases you've handled and how you navigated challenges. This shows you're not just familiar with the process but have real-world experience.
✨Show Off Your Communication Skills
As a Claims Technician, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully negotiated settlements or explained complex details to clients. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Embrace Technology
Since the role involves using innovative digital solutions, be prepared to discuss your experience with technology in claims handling. Mention any specific tools or software you've used and how they improved your workflow or customer interactions.
✨Demonstrate Flexibility and Motivation
The job requires a self-motivated individual who can adapt to change. Share instances where you've embraced new processes or technologies in your previous roles. Highlight your commitment to professional development, especially your plans for the Cert CILA qualification.
