Reconciliations Team Leader in Cardiff

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

We have a fantastic opportunity for a Reconciliations Team Leader based in Cardiff. The Reconciliations Team Leader is responsible for managing and safeguarding client funds held in trust for insurer and corporate clients, while providing day‑to‑day leadership to the Reconciliations team. The role combines hands‑on technical oversight of bank and ledger reconciliations with responsibility for team performance, ensuring accurate, timely, and well‑presented financial information is delivered across the claims portfolios managed by Sedgwick.

Working closely with internal and external stakeholders, including clients, Operational teams, CRM teams, and Audit partners, the Team Leader acts as a key point of contact and ensures service delivery meets agreed standards and expectations. The role supports the Client Accounts Manager through people management activities, including coaching, training, workload planning, quality assurance, audit support, and ongoing process and control improvements.

As a custodian of trust accounts, the role ensures robust controls, compliance with policies and governance requirements, and prompt investigation and resolution of reconciling differences. The Team Leader leads, motivates, and develops the team, allocates work effectively, manages capacity, meets SLAs, and provides management cover when required, while promoting a strong culture of continuous improvement and accountability.

The skills you will have when you apply:

• People leadership experience - Proven experience managing and developing a team, with accountability for performance, quality, and delivery.
• Reconciliation and finance expertise - Strong technical background in bank and ledger reconciliations within a client funds or trust environment.
• Client fund protection and controls - Clear understanding of safeguarding client money, governance requirements, and audit readiness.
• Stakeholder and client management - Ability to act as a key point of contact for clients, auditors, and internal teams.
• Analytical problem‑solving - Strong attention to detail with the ability to identify, investigate, and resolve reconciling differences.
• Planning and prioritisation - Experience managing workloads, meeting deadlines and SLAs, and balancing team capacity.
• Continuous improvement mindset - Demonstrated ability to improve processes, controls, and ways of working.

What we'll give you for this role:

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Wellbeing and digital GP apps
• Group Income Protection
• Voluntary flexible benefits - green car scheme, health assessment, travel insurance, dental cover, cycle to work scheme, season ticket loan
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry. At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education. Together, we're not only reshaping the insurance landscape, we're building a legacy of talent. Come and be a catalyst for change within our industry.

Think we'd be a great match? Apply now - we want to hear from you. As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation. After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.