At a Glance
- Tasks: Lead a dynamic team managing complex insurance claims with precision and care.
- Company: Join a forward-thinking company committed to diversity and employee wellbeing.
- Benefits: Enjoy a competitive salary, flexible working, and a range of health and wellness perks.
- Other info: Embrace a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer service while developing your leadership skills.
- Qualifications: Experience in property insurance claims and strong management abilities required.
The predicted salary is between 40000 - 50000 € per year.
Job Location: Bristol/Cardiff
Job Type: Permanent
Remuneration: Competitive salary based on skills, experience, and qualifications
Role Overview
You will manage a dedicated domestic adjusting team that handles claims up to £100k. Your role involves leading a high‑performing team, ensuring that complex claims are handled with accuracy and efficiency, and fostering a supportive, collaborative environment that delivers exceptional customer service.
Responsibilities
- Lead and develop a team of domestic adjusters and adjuster executives.
- Allocate and assess claims based on complexity, experience, and technical ability.
- Ensure timely and accurate handling of claims, and maintain high customer satisfaction.
- Collaborate with regional managers and other teams to optimize workflow.
- Champion continuous improvement and high standards of service.
Qualifications & Experience
- Experience handling complex property insurance claims.
- Proven management skills and confidence to lead a high‑performing team.
- Excellent communication skills: speaking and writing to policyholders, insurers, and contractors.
- Strong attention to detail and a passion for customer service.
Benefits
- Competitive salary (based on skills, experience, and qualifications).
- Company car scheme or cash allowance.
- Self‑invested personal pension scheme (SIPP).
- Holiday allowance of 25 days plus bank holidays.
- Flexible working from our office or home.
- Private healthcare plan (including pre‑existing conditions).
- Life assurance.
- Group income protection.
- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing, and digital GP applications.
- Employee assistance programme for wellbeing.
- Discounts on various products and services.
Additional Information
As part of our commitment to you, we have a zero tolerance policy toward discrimination of any kind regardless of age, disability, gender identity, marital or family status, race, religion, sex or sexual orientation. After the closing date, applications will be reviewed and some shortlisted candidates may be invited for an interview, either virtual or in‑person. Sedgwick is an Equal Opportunity Employer. The statements contained in this document describe the general nature and level of work performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or change duties of the position at any time.
Operations Manager - Bristol/Cardiff employer: Hispanic Alliance for Career Enhancement
Sedgwick is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary and a comprehensive benefits package including flexible working options, private healthcare, and a generous holiday allowance. Our collaborative work culture fosters continuous improvement and high standards of service, making it an ideal environment for those looking to lead a dedicated team in the dynamic field of property insurance claims management in the vibrant cities of Bristol and Cardiff.
Contact Detail:
Hispanic Alliance for Career Enhancement Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - Bristol/Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your management skills and experience handling complex claims, as these are key for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to take on the challenge of leading a high-performing group.
We think you need these skills to ace Operations Manager - Bristol/Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience with complex property insurance claims and any management skills you've got. We want to see how you can lead a high-performing team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled claims and improved customer satisfaction in the past.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. We can’t wait to hear from you!
How to prepare for a job interview at Hispanic Alliance for Career Enhancement
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of complex property insurance claims. Be ready to discuss specific cases you've handled and how you ensured accuracy and efficiency. This will show that you have the experience needed to lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you fostered collaboration or improved team performance. Highlighting your management skills will demonstrate that you're the right fit for leading a high-performing team.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Whether it's discussing claims with policyholders or collaborating with regional managers, being able to convey your ideas effectively will set you apart.
✨Emphasise Customer Service Excellence
Be prepared to talk about your passion for customer service. Share specific examples of how you've gone above and beyond to ensure customer satisfaction. This will resonate well with the company's commitment to delivering exceptional service.
