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- Tasks: Oversee returns management and ensure seamless service for customers and retailers.
- Company: Join Hisense UK, a dynamic part of Hisense Europe with a collaborative culture.
- Benefits: Enjoy competitive salary, pension contributions, enhanced holiday, and exclusive discounts.
- Other info: Diverse workplace welcoming all backgrounds, with excellent career growth opportunities.
- Why this job: Make a real impact by optimising customer service and driving operational efficiency.
- Qualifications: 5+ years in returns management with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
To oversee and optimize returns management, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company's ambitious growth plans.
Operations & Team Management
- Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards.
- Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
- Ensure timely month-end reconciliations and submission of process authorization requests.
- Validate compliance with internal policies and external regulations.
- Collaborate with Sales/Service management to resolve escalated issues and improve processes.
- Manage ship-to account requests and maintain up-to-date records.
Requirements:
- 5+ years' experience in returns management with a proven track record in directly managing and leading operational teams.
- Strong operational leadership and team management skills; experience in supervising, motivating, and developing staff.
- Proven ability to manage outsourced partners/vendors effectively.
- Strong cost management and commercial awareness.
- Excellent communication skills for stakeholder and customer management.
- Analytical mindset with experience in reporting and data-driven decision-making.
- Experience with SAP or similar ERP systems.
- Familiarity with UK regulatory requirements for returns.
Benefits:
- Competitive salary
- Pension contributions
- Enhanced holiday
- Long service awards
- Salary sacrifice schemes
- Discounts on Hisense products
- Access to a shopping discount portal
- Restaurant and café discounts at our Leeds office
We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
By submitting your application, you acknowledge that we will process your personal data for recruitment purposes in accordance with UK data protection law. Your personal data may also be shared with affiliated companies within the Hisense Europe Group to facilitate the recruitment process.
Website Customer Service Executive in Leeds employer: Hisense UK
Contact Detail:
Hisense UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Website Customer Service Executive in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a role like the Website Customer Service Executive. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to returns management and customer service. This will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Website Customer Service Executive in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Website Customer Service Executive. Highlight your experience in returns management and operational leadership, as these are key for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your experience with managing outsourced partners and how you can contribute to our ambitious growth plans.
Show Off Your Communication Skills: Since excellent communication is crucial for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to demonstrate your ability to manage stakeholders effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Hisense UK
✨Know Your Returns Management Inside Out
Make sure you brush up on your knowledge of returns management processes. Be ready to discuss your previous experiences in overseeing collections, credits, and claims. Highlight any specific challenges you've faced and how you resolved them.
✨Show Off Your Leadership Skills
Since the role involves managing teams, be prepared to share examples of how you've motivated and developed staff in the past. Think about times when you successfully led a team through operational changes or challenges.
✨Get Familiar with Compliance and Regulations
Understand the UK regulatory requirements for returns management. Be ready to discuss how you've ensured compliance in your previous roles and how you would approach this in the new position.
✨Communicate Clearly and Confidently
Excellent communication skills are key for this role. Practice articulating your thoughts clearly, especially when discussing how you've collaborated with stakeholders or resolved escalated issues in the past.