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- Tasks: Lead and optimise returns management and spare parts operations for a global tech leader.
- Company: Join Hisense, a pioneering company in home technology since 1969.
- Benefits: Enjoy competitive salary, enhanced holiday, discounts, and pension contributions.
- Why this job: Make a real impact in a dynamic environment while driving operational excellence.
- Qualifications: 5+ years in returns management with strong leadership and analytical skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
This role will oversee and optimize returns management and spare parts operations, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company’s ambitious growth plans.
Key Responsibilities- Lead UK returns and spare parts operations for MDA, TVA, and SDA product categories.
- Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards.
- Support the spare parts team in forecasting, planning, and inventory management to meet consumer/customer demand in Speed & Quality of service.
- Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
- Review process innovation to ensure in line with market and technologies.
- Ensure timely month-end reconciliations and submission of process authorization requests.
- Validate compliance with internal policies and external regulations.
- Audit and manage Returns resale costs to achieve maximum value for money whilst ensuring pricing compliance to contracts/agreements.
- Manage Spare Parts stock holding, usage, costs and pricing to maximize fulfilment, margin and warehouse/logistics efficiency.
- Manage, process and Audit all returns and spare parts in line with month end.
- Serve as the main point of contact for internal teams and external partners.
- Collaborate with Sales/Service management to resolve escalated issues and improve processes.
- Develop and manage new customer opportunities to maximise revenue.
- Generate accurate reports on returns trends, parts availability, and operational performance.
- Manage ship-to account requests and maintain up-to-date records.
- 5+ years’ experience in returns management, spare parts logistics, or a related field with a proven track record in directly managing and leading operational teams.
- Strong operational leadership and team management skills experience in supervising, motivating, and developing staff.
- Proven ability to manage outsourced partners/vendors effectively.
- Strong cost management and commercial awareness.
- Proficiency in process optimization and compliance frameworks.
- Excellent communication skills for stakeholder and customer management.
- Analytical mindset with experience in reporting and data-driven decision-making.
- Experience with SAP or similar ERP systems.
- Knowledge of consumer electronics/appliance sectors.
- Familiarity with UK regulatory requirements for returns and spare parts.
- Competitive salary
- Pension contributions
- Enhanced holiday
- Long service awards
- Salary sacrifice schemes
- Discounts on Hisense products
- Access to a shopping discount portal
- Restaurant and café discounts at our Leeds office
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
Returns Manager in Leeds employer: Hisense UK
Contact Detail:
Hisense UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Hisense. A friendly chat can sometimes lead to a referral, which is golden when it comes to landing that interview.
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience in returns management aligns with our goals and how you can contribute to our growth plans.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your understanding of our operations and how you can optimise returns management for us.
We think you need these skills to ace Returns Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Returns Manager role. Highlight your experience in returns management and team leadership, and don’t forget to mention any relevant skills like process optimisation and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention specific examples from your past that demonstrate your operational efficiency and customer satisfaction skills.
Show Off Your Analytical Skills: Since this role involves reporting and analytics, make sure to showcase your analytical mindset. Include any experience you have with data-driven decision-making and how it has positively impacted your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates we’re considering!
How to prepare for a job interview at Hisense UK
✨Know Your Returns Management Inside Out
Make sure you brush up on your knowledge of returns management and spare parts logistics. Familiarise yourself with the key responsibilities outlined in the job description, especially around process optimisation and compliance frameworks. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the concepts but have successfully implemented them.
✨Showcase Your Leadership Skills
Since this role involves leading teams, be prepared to share your experiences in managing and motivating staff. Think of specific instances where you’ve successfully led a team through challenges or improved operational efficiency. This will demonstrate your strong operational leadership skills and ability to manage outsourced partners effectively.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you would handle stakeholder engagement. Prepare examples of how you've collaborated with internal teams and external partners in the past. Highlight your excellent communication skills and any successful resolutions of escalated issues to showcase your ability to maintain strong relationships.
✨Get Comfortable with Data and Reporting
As the role requires generating accurate reports on returns trends and operational performance, be ready to discuss your analytical mindset. Bring examples of how you've used data-driven decision-making in previous roles, and if you have experience with SAP or similar ERP systems, make sure to mention it!
