Returns and Spare Parts Manager in Leeds

This role will oversee and optimize returns management and spare parts operations, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company\’s ambitious growth plans.

Key Responsibilities

Operations & Team Management

• Lead UK returns and spare parts operations for MDA, TVA, and SDA product categories.
• Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards.
• Support the spare parts team in forecasting, planning, and inventory management to meet consumer/customer demand in Speed & Quality of service
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Process & Compliance

• Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
• Review process innovation to ensure in line with market and technologies.
• Ensure timely month-end reconciliations and submission of process authorization requests.
• Validate compliance with internal policies and external regulations.
• Audit and manage Returns resale costs to achieve maximum value for money whilst ensuring pricing compliance to contracts/agreements
• Manage Spare Parts stock holding, usage, costs and pricing to maximize fulfilment, margin and warehouse/logistics efficiency.
• Manage, process and Audit all returns and spare parts in line with month end

Stakeholder Engagement

• Serve as the main point of contact for internal teams and external partners.
• Collaborate with Sales/Service management to resolve escalated issues and improve processes.
• Develop and manage new customer opportunities to maximise revenue

Reporting & Analytics

• Generate accurate reports on returns trends, parts availability, and operational performance.
• Manage ship-to