At a Glance
- Tasks: Process customer orders and ensure timely communication for a top-notch experience.
- Company: Join Hisense, a global leader in home technology since 1969.
- Benefits: Enjoy competitive salary, enhanced holiday, and discounts on products.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction.
- Qualifications: Experience in order processing or customer service is a plus.
The predicted salary is between 30000 - 40000 € per year.
The Direct Fulfilment Coordinator is responsible for the accurate and timely processing of customer orders within the direct fulfilment operation. This role ensures all orders, customer communications, and system updates are completed in line with agreed service levels, supporting a high-quality and responsive customer experience.
Key Responsibilities
- Order Processing
- Process customer orders and stock feeds in line with daily agreed cut-off times
- Ensure all orders are entered, validated, and completed accurately
- Monitor order queues and prioritise workload to meet SLA requirements
- Customer Communication
- Respond to customer emails within the SLA
- Provide accurate updates on order status, delays, or issues
- Escalate complex queries to the Senior Direct Fulfilment Coordinator where required
- System & Portal Updates
- Update customer portals with accurate and timely order statuses
- Maintain customer stock feeds to ensure data accuracy
- Ensure all system entries reflect the latest order and delivery information
- Exception Management
- Identify and follow up on failed or rejected orders
- Resolve issues promptly or escalate where necessary
- Track and manage outstanding actions to completion
- Returns & Collections
- Process return collection requests in a timely manner
- Ensure all returns are correctly logged and tracked
- Support resolution of return-related queries
- Compliance & Accuracy
- Ensure all activities are completed in line with internal processes and customer requirements
- Maintain a high level of accuracy across all order and system updates
Skills & Experience
- Experience in order processing, customer service, or operations
- Strong attention to detail and accuracy
- Good organisational and time management skills
- Ability to work in a fast-paced, high-volume environment
Key Skills
- Customer-focused with clear communication skills
- Ability to prioritise and manage workload effectively
- Proactive problem-solving approach
- Team player with a flexible attitude
Benefits include, but are not limited to:
- Competitive salary
- Pension contributions
- Enhanced holiday
- Discounts on Hisense products
- Access to a shopping discount portal
- Restaurant and café discounts at our Leeds office
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
As a courtesy, we strive to acknowledge all applications. However, due to the high volume of applications, we regret that we may not be able to respond to every applicant; we can only guarantee that shortlisted candidates will be contacted.
By submitting your application, you acknowledge that your personal data will be processed for recruitment purposes in accordance with UK data protection legislation. We may retain your details for up to 24 months following the conclusion of the recruitment process in order to consider you for future opportunities, unless a longer retention period is required by law. Your personal data may also be shared with affiliated companies within the Hisense Europe Group where necessary to support the recruitment process. You may withdraw your consent at any time by emailing us at huk.hr@hisense.com.
Direct Fulfilment Coordinator in Leeds employer: Hisense UK
Hisense is an excellent employer that values its employees by offering a competitive salary, enhanced holiday, and various discounts, including on our innovative products. Our Leeds office fosters a collaborative and inclusive work culture, providing ample opportunities for personal and professional growth in a fast-paced environment. Join us to be part of a global leader in technology, where your contributions directly enhance customer experiences and drive our mission forward.
StudySmarter Expert Advice🤫
We think this is how you could land Direct Fulfilment Coordinator in Leeds
✨Tip Number 1
Get to know the company! Research Hisense and understand their products and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Direct Fulfilment Coordinator, you'll need to keep customers updated and handle queries effectively. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you successfully managed workloads or resolved issues. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Hisense family. Don’t miss out!
We think you need these skills to ace Direct Fulfilment Coordinator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Direct Fulfilment Coordinator role. Highlight your experience in order processing and customer service, and show us how your skills match the job description.
Show Off Your Attention to Detail:Since accuracy is key in this role, give examples of how you've maintained high standards in your previous jobs. We want to see that you can handle data and orders with precision!
Communicate Clearly:In your application, demonstrate your clear communication skills. Whether it's through your writing or how you describe your experiences, we need to know you can keep customers informed and engaged.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Hisense UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Direct Fulfilment Coordinator role. Familiarise yourself with the key responsibilities like order processing and customer communication. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Attention to Detail
Given the emphasis on accuracy in this role, be prepared to discuss examples from your past experiences where your attention to detail made a difference. Whether it’s catching an error in an order or ensuring timely updates, these stories will highlight your fit for the position.
✨Prepare for Customer Scenarios
Since customer communication is crucial, think of potential scenarios you might face. Practice how you would respond to customer queries or issues, especially those that require escalation. This will show that you’re proactive and ready to handle challenges.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Be ready to discuss how you prioritise tasks and manage your workload effectively. You could even share tools or methods you use to stay on top of things, which will impress them with your proactive approach.
