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- Tasks: Lead and optimise returns management for a dynamic tech company.
- Company: Join Hisense, a global leader in home technology.
- Benefits: Enjoy competitive salary, enhanced holidays, and discounts on products.
- Other info: Diverse workplace with opportunities for growth and innovation.
- Why this job: Make a real impact while driving operational excellence and customer satisfaction.
- Qualifications: 5+ years in returns management with strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Department: Operations - Service
About the Role
To oversee and optimize returns management, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company’s ambitious growth plans.
Key Responsibilities
- Operations & Team Management
- Lead UK returns operations for MDA, TVA, and SDA product categories.
- Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards.
- Process & Compliance
- Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
- Review process innovation to ensure in line with market and technologies.
- Ensure timely month-end reconciliations and submission of process authorization requests.
- Validate compliance with internal policies and external regulations.
- Audit and manage Returns resale costs to achieve maximum value for money whilst ensuring pricing compliance to contracts/agreements.
- Stakeholder Engagement
- Liaise with partners on strategies to reduce Return volumes.
- Serve as the main point of contact for internal teams and external partners.
- Collaborate with Sales/Service management to resolve escalated issues and improve processes.
- Develop and manage new customer opportunities to maximise revenue.
- Reporting & Analytics
- Generate accurate reports on returns trends.
- Manage ship-to account requests and maintain up-to-date records.
Key Requirements
- 5+ years’ experience in returns management with a proven track record in directly managing and leading operational teams.
- Strong operational leadership and team management skills experience in supervising, motivating, and developing staff.
- Proven ability to manage outsourced partners/vendors effectively.
- Strong cost management and commercial awareness.
- Proficiency in process optimization and compliance frameworks.
- Excellent communication skills for stakeholder and customer management.
- Analytical mindset with experience in reporting and data-driven decision-making.
- Experience with SAP or similar ERP systems.
- Knowledge of consumer electronics/appliance sectors.
- Familiarity with UK regulatory requirements for returns.
Benefits include, but are not limited to:
- Competitive salary
- Pension contributions
- Enhanced holiday
- Long service awards
- Salary sacrifice schemes
- Discounts on Hisense products
- Access to a shopping discount portal
- Restaurant and café discounts at our Leeds office
About Hisense
Founded in 1969, Hisense is a global leader in technology for your home. We are passionate about making life enhancing technology accessible to the world through our innovations in televisions, laundry, refrigeration and other home appliances.
Hisense UK is part of Hisense Europe, to discover more, watch the Hisense Europe corporate video or visit our company website.
IMPORTANT NOTICE
We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
As a courtesy, we strive to acknowledge all applications. However, due to the high volume of applications, we regret that we may not be able to respond to every applicant, we can only guarantee that shortlisted candidates will be contacted.
By submitting your application, you acknowledge that we will process your personal data for recruitment purposes in accordance with UK data protection law. We may retain your details for up to 24 months for consideration for future opportunities, unless a longer retention period is required by law. Your personal data may also be shared with affiliated companies within the Hisense Europe Group to facilitate the recruitment process. You may withdraw your consent at any time by emailing us.
Customer Returns Manager in Leeds employer: Hisense UK
Contact Detail:
Hisense UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Returns Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Returns Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its returns processes. Show us that you understand their operations and can bring innovative ideas to the table. Tailor your responses to highlight your experience in managing returns and leading teams.
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. This way, you’ll stand out and show us you’re genuinely interested in being part of our team at Hisense.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how your skills align with the company's goals.
We think you need these skills to ace Customer Returns Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Returns Manager role. Highlight your experience in returns management and operational leadership, as these are key for us. Use specific examples that showcase your skills in managing teams and optimising processes.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your understanding of compliance frameworks and cost management, and how you can contribute to our ambitious growth plans.
Showcase Your Analytical Skills: Since this role involves reporting and data-driven decision-making, make sure to highlight any relevant analytical experience. Share examples of how you've used data to improve processes or reduce return volumes in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Hisense UK
✨Know Your Returns Inside Out
Make sure you understand the ins and outs of returns management, especially in the consumer electronics sector. Brush up on the latest trends and technologies in returns processes, as well as compliance regulations. This will show that you're not just familiar with the role but also passionate about optimising returns for both customers and the company.
✨Showcase Your Leadership Skills
As a Customer Returns Manager, you'll be leading teams and managing outsourced partners. Prepare examples from your past experiences where you've successfully motivated and developed staff or improved operational efficiency. Highlighting your leadership style and how it aligns with the company's goals can set you apart.
✨Prepare for Stakeholder Engagement
You'll need to liaise with various internal teams and external partners, so practice articulating how you would handle escalated issues and improve processes. Think of specific scenarios where you've effectively communicated with stakeholders to achieve a common goal. This will demonstrate your strong communication skills and ability to collaborate.
✨Data-Driven Decision Making
Familiarise yourself with reporting and analytics, as this role requires an analytical mindset. Be ready to discuss how you've used data to drive decisions in previous roles. If you have experience with SAP or similar ERP systems, make sure to mention it, as it shows you're equipped to handle the technical aspects of the job.