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- Tasks: Oversee returns management and ensure seamless service for customers and retailers.
- Company: Join Hisense UK, a dynamic part of Hisense Europe with a focus on innovation.
- Benefits: Enjoy competitive salary, enhanced holiday, pension contributions, and exclusive discounts.
- Other info: Diverse workplace welcoming all backgrounds, with excellent career growth opportunities.
- Why this job: Lead operational teams and make a real impact on customer satisfaction and efficiency.
- Qualifications: 5+ years in returns management with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
To oversee and optimize returns management, ensuring seamless service for customers, retailers, and internal stakeholders. The role will balance operational efficiency, compliance, cost control and customer satisfaction while supporting the company's ambitious growth plans.
Operations & Team Management
- Act as primary liaison for the outsourced back-office resource, ensuring alignment with company standards.
- Supervise end-to-end returns processes, including collections, credits, claims, and sales reconciliation.
- Ensure timely month-end reconciliations and submission of process authorization requests.
- Validate compliance with internal policies and external regulations.
- Collaborate with Sales/Service management to resolve escalated issues and improve processes.
- Manage ship-to account requests and maintain up-to-date records.
Requirements
- 5+ years' experience in returns management with a proven track record in directly managing and leading operational teams.
- Strong operational leadership and team management skills; experience in supervising, motivating, and developing staff.
- Proven ability to manage outsourced partners/vendors effectively.
- Strong cost management and commercial awareness.
- Excellent communication skills for stakeholder and customer management.
- Analytical mindset with experience in reporting and data-driven decision-making.
- Experience with SAP or similar ERP systems.
- Familiarity with UK regulatory requirements for returns.
Benefits
- Competitive salary
- Pension contributions
- Enhanced holiday
- Long service awards
- Salary sacrifice schemes
- Discounts on Hisense products
- Access to a shopping discount portal
- Restaurant and café discounts at our Leeds office
We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law.
By submitting your application, you acknowledge that we will process your personal data for recruitment purposes in accordance with UK data protection law. Your personal data may also be shared with affiliated companies within the Hisense Europe Group to facilitate the recruitment process.
Customer Management Manager in Leeds employer: Hisense UK
Contact Detail:
Hisense UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Management Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Management Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to returns management and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! As a Customer Management Manager, you'll need to effectively liaise with various stakeholders. Role-play common interview questions with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're proactive and genuinely interested in being part of our team.
We think you need these skills to ace Customer Management Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your returns management experience and any leadership roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Management Manager role. Share specific examples of how you've optimised processes or led teams in the past. We love a good story!
Show Off Your Analytical Skills: Since this role involves data-driven decision-making, make sure to mention any relevant analytical tools or systems you've used, like SAP. We want to know how you approach problem-solving and reporting!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Hisense UK
✨Know Your Returns Management Inside Out
Make sure you brush up on your knowledge of returns management processes. Be ready to discuss your experience in overseeing collections, credits, and claims. Highlight specific examples where you've improved operational efficiency or customer satisfaction.
✨Showcase Your Leadership Skills
Since the role involves managing teams, be prepared to share your leadership style. Talk about how you've motivated and developed staff in previous roles. Use concrete examples to illustrate how you’ve successfully led operational teams.
✨Demonstrate Your Analytical Mindset
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of reports you've created or analyses you've conducted that led to improvements in processes or cost management. This will show your analytical skills are up to scratch.
✨Familiarise Yourself with Compliance and Regulations
Understand the UK regulatory requirements for returns management. Be ready to discuss how you've ensured compliance in your previous roles. This will demonstrate your attention to detail and commitment to maintaining high standards.