As a Data Analyst in our Service team, you will play a vital role in transforming data into actionable insights to support strategic decision-making and drive operational excellence. Collecting, analysing, and interpreting core Service KPI data to enhance current reporting and develop actionable recommendations. Conducting detailed analysis of product repairs and failures to determine root causes, failure mechanisms, time to failure, components at fault, and financial impact. Performing total product profitability and service cost analysis to support commercial and sales strategies. Preparing monthly financial and volume-based management reports for the Board and Head Office. Investigating failure trends and contributing to robust quality claims when failure thresholds are exceeded. Leading initiatives to streamline reporting and implement smarter, more efficient data solutions. Other ad hoc tasks per requirement. Expert proficiency in Microsoft Excel, including VLOOKUP, INDEX/MATCH, pivot tables, and other advanced functions. Experience with macro recording and VBA scripting is a strong advantage. Proficient in Microsoft Office tools such as PowerPoint, Access, Power Pivot, with desirable knowledge of SQL. Meticulous attention to data quality and accuracy, ensuring high standards for reporting and analysis. Competitive salary ~ Workplace pension ~23 days of holiday plus Bank Holidays, with long service increment up to 25 days. ~ Long service awards ~ Salary sacrifice schemes ~ Discounts on Hisense products ~ Access to a shopping discount portal ~ Restaurant and café discounts at our Leeds office Hisense UK is part of Hisense Europe, to discover more, watch the Hisense Europe corporate video or visit our company website We welcome applications from candidates of all backgrounds, and all qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other characteristic protected by law. ~ By submitting your application, you consent to the processing of your personal data by Hisense UK Limited for recruitment purposes in accordance with GDPR. Your personal data may also be shared with affiliated companies within the Hisense Europe group to facilitate the recruitment process.
Contact Detail:
Hisense UK Recruiting Team