At a Glance
- Tasks: Lead transformative tech initiatives in CRM & Telephony, driving innovation and collaboration.
- Company: Join Hiscox, a dynamic international insurance group with a strong brand and growth potential.
- Benefits: Enjoy hybrid working, competitive salary, bonus, 25 days leave, and a 4-week sabbatical every 5 years.
- Other info: Be part of a diverse, inclusive culture that values continuous learning and development.
- Why this job: Make a real impact on technology transformation while shaping the future of insurance.
- Qualifications: Experience in large-scale tech transformations and strong stakeholder management skills required.
The predicted salary is between 36000 - 60000 £ per year.
The organisation is currently undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-centric by modernising operations and embedding a “One Hiscox” mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives. The Technology Transformation enables 70% of these initiatives and contributes over half of the programme’s projected benefits. Led by the Technology Transformation Office, it enables digital trading, augmented underwriting, unified data ecosystems, and automation—unlocking speed, intelligence, and cost savings while reshaping how Hiscox works and grows.
The Tech Transformation Programme Manager will report directly to the CTO - Transformation and hold end-to-end accountability for leading and delivering the technology enabled initiatives within the CRM & Telephony and Document Management delivery pillar within a multi-year, business wide change initiative. Acting as a central point of programme leadership and coordination, you will drive strategic alignment, oversee programme delivery, and ensure the realisation of transformation outcomes that support the organisation’s long-term goals.
Key Responsibilities
- Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
- Engage, influence and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation delivery objectives and approach.
- Drive innovation and technical excellence across the programme ensuring solutions are robust and future-ready.
- Manage the delivery pillar budget of $15m+, monitor financial performance and ensure commercial value is delivered throughout the programme.
- Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
- Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
- Identify risks and proactively manage issues, adapting plans as needed to maintain momentum and minimise disruption.
- Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
- Represent the organisation externally as a trusted ambassador for technology transformation.
Candidate Profile
- Proven experience in delivering large-scale, complex technology transformation programmes, ideally in implementing centralised CRM platforms that standardise data models and capture for distribution including customer and brokers; and implementing enterprise-wide archiving and document management solutions.
- Insurance or Financial Services experience is highly desirable.
- Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
- Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.
- Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
- Personal commitment to inclusivity, continuous learning and the development of others.
Company description
Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda (with the bulk of group leadership sitting in London), Hiscox has over 3,000 staff across 14 countries and 34 offices. Structured by geography and product, Hiscox’s long-held business strategy has helped them grow from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand.
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other. Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.
Programme Manager - CRM & Telephony - Tech Transformation in York employer: Hiscox
Hiscox is an exceptional employer that prioritises diversity and inclusivity, fostering a collaborative work culture where innovation thrives. With a strong commitment to employee growth, the company offers flexible hybrid working arrangements, a comprehensive benefits package including generous leave and a paid sabbatical, and the opportunity to lead transformative technology initiatives in a dynamic environment. Join us in London, York, or Colchester to be part of a forward-thinking team dedicated to reshaping the future of insurance.
StudySmarter Expert Advice🤫
We think this is how you could land Programme Manager - CRM & Telephony - Tech Transformation in York
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Programme Manager role.
✨Tip Number 2
Prepare for those interviews! Research Hiscox and understand their transformation goals. Be ready to discuss how your experience aligns with their vision for CRM and Telephony. Show them you’re not just another candidate, but the one they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Programme Manager - CRM & Telephony - Tech Transformation in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technology transformation and CRM systems. We want to see how your skills align with our goals at Hiscox!
Showcase Your Leadership Skills:As a Programme Manager, you'll need to demonstrate your ability to lead teams and manage resources effectively. Share specific examples of how you've driven successful projects in the past.
Highlight Stakeholder Management:We value strong communication and influencing skills. Be sure to include instances where you've engaged with senior stakeholders and secured buy-in for your initiatives.
Apply Through Our Website:For the best chance of success, make sure you apply directly through our website. This way, we can easily track your application and get back to you quickly!
How to prepare for a job interview at Hiscox
✨Know Your Tech Transformation Inside Out
Before the interview, dive deep into the specifics of technology transformation initiatives, especially those related to CRM and telephony. Familiarise yourself with Hiscox's current strategies and how they align with their 2030 goals. This will help you speak confidently about how your experience can contribute to their objectives.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to engage and influence stakeholders at all levels. Think of situations where you successfully secured buy-in for a project or navigated complex relationships. This is crucial for a role that requires collaboration with executive committee members.
✨Demonstrate Financial Acumen
Since the role involves managing a significant budget, be ready to discuss your financial management experience. Bring examples of how you've monitored financial performance in past projects and ensured commercial value. This will show that you have the necessary skills to handle the $15m+ budget effectively.
✨Emphasise Your Commitment to Inclusivity
Hiscox values inclusivity and continuous learning, so be prepared to share how you've fostered a collaborative environment in previous roles. Discuss any initiatives you've led that support team development and inclusivity, as this aligns perfectly with their company culture.
