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- Tasks: Engage with customers to sell tailored home insurance and resolve queries.
- Company: Join Hiscox, a leading name in the insurance market known for excellence.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Sales experience is a plus; strong communication and problem-solving skills are essential.
- Other info: Dynamic training programme and opportunities for career growth await you.
The predicted salary is between 36000 - 60000 £ per year.
Build a brilliant future with Hiscox.
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About Hiscox Trading Operations Team
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens; our role is to make insurance as easy as possible. Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Direct Art and Private Client team based in York.
What you will be doing:
- Selling Home and Contents insurance to customers, having great conversations to understand their needs and requirements.
- Identifying opportunities to cross sell and up sell our product line, based on customers' needs.
- Speaking to existing customers and resolving their queries, through both phone and email.
- You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
- You will become an expert in our technical products and our IT systems.
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 3 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show.
- Annual Bonus Scheme.
- £350 towards a gym or sports membership of your choice.
- £300 festive hamper (choose from luxury food, premium wine or shopping vouchers).
- Simply Health Medical coverage.
- Sharesave Scheme – allowing you to invest in Hiscox.
- Pension, critical illness cover, life assurance.
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Are you the right person?
- You enjoy speaking to people and providing a great customer experience is important to you.
- You work well in an autonomous environment and enjoy taking on extra responsibilities as you grow into the role.
- You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
- You are resilient and don’t shy away from problems or challenges.
- Beating and surpassing business goals is what gets you out of bed in the morning.
- Sales experience is desirable, as well as previous experience in hitting targets.
This role is 35 hours per week, 9-5pm, Monday to Friday.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture.
Customer Sales Representative - Direct Art and Private Client in York employer: Hiscox
Contact Detail:
Hiscox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Representative - Direct Art and Private Client in York
✨Tip Number 1
Get to know the company inside out! Research Hiscox, their values, and what makes them tick. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about selling trust and understanding customer needs, rehearse how you'd approach a potential client. Role-playing with a friend can help you feel more confident when it comes to those real conversations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences at Hiscox and any tips they might have for you. This could give you valuable insights and even a foot in the door!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hiscox family. Good luck!
We think you need these skills to ace Customer Sales Representative - Direct Art and Private Client in York
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially if it relates to customer service.
Tailor Your Application: Make sure to tailor your application to the role of Customer Sales Representative. Highlight any relevant experience in sales or customer service, and don’t forget to mention how you can contribute to our mission of providing exceptional customer experiences.
Be Specific About Your Achievements: We love numbers! If you've hit targets or achieved something impressive in your previous roles, be specific about it. This helps us see your potential impact on our team and how you can help us continue to grow.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Hiscox
✨Know Your Products Inside Out
Before the interview, make sure you understand the insurance products Hiscox offers, especially in the Direct Art and Private Client sector. Familiarise yourself with common customer queries and how to address them. This will show your potential employer that you're proactive and genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully sold a product or resolved a customer's issue. Highlight your ability to identify needs and upsell effectively. This is crucial for a Customer Sales Representative, so be ready to discuss specific targets you've met or exceeded.
✨Emphasise Customer Experience
Hiscox prides itself on exceptional customer service, so be prepared to discuss how you would ensure a great experience for clients. Think of scenarios where you've gone above and beyond for customers and how you can apply that mindset in this role.
✨Be Ready for Team Dynamics
Since you'll be part of a diverse team, demonstrate your ability to work collaboratively. Share examples of how you've contributed to team success in the past and how you handle feedback. This will show that you're not just a lone wolf but someone who thrives in a team environment.