At a Glance
- Tasks: Lead continuous improvement initiatives and mentor teams to enhance efficiency and customer satisfaction.
- Company: Join Hiscox, a leading insurance brand known for innovation and excellence.
- Benefits: Flexible working options, diverse culture, and opportunities for professional growth.
- Other info: Be part of a supportive team that values diversity and empowers its members.
- Why this job: Make a real impact by driving change and improving processes in a dynamic environment.
- Qualifications: Experience in continuous improvement and project management, preferably in financial services.
The predicted salary is between 60000 - 75000 £ per year.
Build a brilliant future with Hiscox.
About Hiscox UK: Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
The Role: The Continuous Improvement Lead role is to support the Continuous Improvement Manager in building a continuous improvement capability and culture within Hiscox UK. Utilising Lean Six Sigma and Systems Thinking based methodologies to engage teams in solving customer problems. Through being customer obsessed you will drive speed, quality and simplification by eliminating failure demand and rework, reducing and automating manual work and hand-offs, identifying and implementing best practices across the business, and minimising process variability through standardisation and automation.
What you’ll be doing:
- Driving & embedding a culture of sustainable Continuous Improvement (CI) within the business.
- Leading, coaching and mentoring the Business Teams in both technical CI skills, Better Ways of Working and change management skills to improve delivery capability and experience.
- Leading by demonstration of application: complex improvement initiatives and implementing a problem led, data driven and evidence-based approach to recommendations and decision making.
- Working closely with the Continuous Improvement Manager and Service Delivery Managers to plan and prioritise CI interventions, according to greatest return.
- Supporting the definition and delivery of a portfolio of business improvement projects through the application of Lean Six Sigma and project management tools.
- Maximising the impact of the CI function, through rigorous focus on reducing waste and cycle time, improving turnaround time and identifying automation opportunities.
- Using Change Leadership and Behavioural Change techniques to engage the business in change initiatives to ensure they are taken on the journey.
- Be confident and resilient in challenging the “status quo”.
- Acting as a SME in the implementation of process automation and robotics.
- Securing the appropriate business sponsorship for allocated improvement projects.
- Actively identifying potential risks & issues relating to the delivery of projects and managing a resolution process in a timely manner, only escalating major issues.
- Working with the Business teams to develop and implement data gathering techniques to identify and rank opportunities for continuous improvement.
- Establishing KPIs and measures to monitor and improve process efficiency: working with the CI Manager to establish a CI road map and monitoring system.
- Managing Benefits to ensure identification, tracking & realisation of financial benefits and non-financial benefits & outcomes.
- Ensuring the training, development and mentoring support in Yellow Belt, Green Belt, Root Cause Analysis, 5S, Kaizen and workshop facilitation techniques for colleagues, while being an exemplar of all of these skills among others.
- Completing post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.
Our Must Haves:
- Strong proven success supporting transformation and improvement programmes in complex organisations.
- Experience within financial services (insurance experience preferred).
- Proven continuous improvement experience gained in a similar role, including project management and business analysis.
- Minimum accredited Lean Six Sigma Green Belt (or equivalent).
- Ability to analyse, interpret, structure and present data in a meaningful way to inform decision-making.
- Excellent leadership, stakeholder management and influencing skills.
- Experience in change management and innovation within a professional services environment.
- Demonstrable ability to use a variety of measures and methodologies to understand and solve business problems.
- Expert user of Microsoft applications including Visio, PowerPoint, Project, Excel, Word and Outlook.
- Demonstrable ability to develop and inspire a continuous improvement culture.
Nice to Have:
- Insurance sector experience.
- Lean Six Sigma Black Belt.
- Operational excellence or transformation experience within underwriting, operations or distribution environments.
Diversity and flexible working at Hiscox: At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture.
Continuous Improvement Lead in York employer: Hiscox
Hiscox SA is an excellent employer, offering a dynamic work environment that fosters innovation and collaboration in the field of cyber security. With a hybrid work model, employees enjoy flexibility while benefiting from a comprehensive package that supports their professional growth and well-being. The company prioritises employee development and engagement, making it a rewarding place for those looking to make a meaningful impact in the realm of AI and risk protection.
StudySmarter Expert Advice🤫
We think this is how you could land Continuous Improvement Lead in York
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Hiscox). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Hiscox. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Continuous Improvement Lead in York
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Hiscox.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Hiscox. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Hiscox
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Hiscox to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Hiscox, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Hiscox's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
