Claims Handler – Bodily Injury & Medical Malpractice (Multiple Opportunities) in York

Build a brilliant future with Hiscox.

About Hiscox UK: Hiscox UK is a leading specialist brand in the UK insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through the most innovative technology companies. We operate in twelve target sectors in the UK, across which our customers are diverse and unique, and are only united by our ability to provide specialist insurance tailored to their needs.

About the team: The injury team are a group of professionals dedicated to providing technical expertise and an excellent customer service to our stakeholders. The team is empowered to manage claims within their authority levels from initial notification through to resolution, working closely with policy holders, brokers and panel solicitors to achieve the best outcomes.

About the role: You’ll be responsible for delivering a high standard of claims service across a varied portfolio of Bodily Injury, Medical Malpractice and Third Party Property Damage claims. You’ll work closely with underwriters, sharing insight on claim trends and developments to support product, sector and client understanding. You’ll also contribute claims expertise to wider business initiatives and projects, helping ensure that changes continue to enhance the customer experience and overall claims service.

Location: York, Glasgow or Colchester, with flexibility for candidates based in the North (e.g. Leeds or Manchester) who can travel to York regularly. Glasgow-based candidates must have experience handling England & Wales cases.

What you’ll be doing:

• Claims management of a portfolio of claims with a value up to £100k.
• Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement with the customer and/or broker and focus on a good customer outcome.
• Investigation and management of claims from first notification to conclusion.
• Review and confirm policy coverage position with increasing confidence and ability to reach decisions in-house.
• Setting the claim strategy, handling in-house where possible and implementing claim prevention strategies.
• Selection, instruction and active management of law firms and other experts where necessary.
• Liaising and negotiating with clients, brokers, claimants and their representatives.
• Proactive claims portfolio management in accordance with the CUG and by reference to relevant KPIs and SLAs.
• Identification of fraudulent claims and opportunities for recovery from third parties.
• Developing and managing relationships with key internal stakeholders.
• Developing and managing relationships with key external stakeholders.
• Providing technical advice and guidance to insureds.
• Assisting in the continuous improvement of our Claims operation.
• Participating in Group, UK or Claims wide projects and change programmes.
• Obtaining or a willingness to obtain professional qualifications; CII, CILex or equivalent.

Our must-haves:

• Strong experience in handling Third Party liability Bodily Injury and/or Medical Malpractice claims.
• Experience managing claims end-to-end, including instruction of solicitors and oversight of claim strategy.
• Solid understanding of pre-action protocols and civil litigation.
• Demonstrable experience applying policy wording and assessing coverage/liability.
• Background in insurance claims handling or a legal environment.
• Exposure to insurance policy coverage for liability claims is highly beneficial.
• Strong organisational skills with the ability to manage multiple claims and prioritise effectively under pressure.
• Excellent communication and interpersonal skills.

Diversity and flexible working at Hiscox: At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can.