Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage complex claims and conduct investigations to ensure quality service.
- Company: Join Hiscox, a leading insurance brand known for excellence.
- Benefits: Enjoy flexible working, competitive salary, and a commitment to diversity.
- Why this job: Make a real impact in the insurance industry while developing your skills.
- Qualifications: Experience in claims handling and strong customer service skills required.
- Other info: Hybrid working model with opportunities for career growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Special Investigations Claims Handler role at Hiscox
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
Job Type
Permanent
Role
As a Special Investigation Claims Expert, you will play a pivotal role in shaping our claims handling strategy. Working closely with our claims team, you’ll swiftly identify cases that can be settled with minimal validation, while accurately triaging those requiring special investigation. You’ll take ownership of a caseload of complex special investigation claims, managing them from initial notification through to resolution, and delivering a proactive, high‑quality service to our clients and brokers.
What You’ll Be Doing
- Responsible for promoting the Special Investigations (SI) function within Hiscox Claims taking referrals and managing the triage process to ensure the correct SI strategy is adopted.
- Conducting background checks and desktop investigations.
- Managing a caseload of SI claims through to conclusion; this will include invoking the fraud condition / policy voidances (in conjunction with underwriters).
- Working closely with the other Claims teams to ensure SI referral targets are met and referrals are of appropriate quality.
- Building and managing relationships with brokers and service providers.
- Carrying out service provider audits and review meetings.
- Undertake Conversation Management calls where appropriate.
- Target driven with responsibility for the Special Investigation Claims performance against KPI’s and financial targets.
- Point of contact for fraud related matters across the business.
Our Must Haves
- Experience in a similar role is essential.
- Customer focused with the ability to flex approach – ability to deliver exceptional customer service and represent the Hiscox brand whilst managing and delivering difficult message to customers.
- Possess the intellect and gravitas to influence and gain credibility with Hiscox business personnel and management as well as external stakeholders and customers, leading claims with confidence and commanding internal, broker and expert confidence.
- Self-starter who can operate both independently and within a broader team.
- Creative, proactive, logical and innovative – you do not accept the status quo.
- Highly results driven, with the energy and determination to succeed in a very fast paced environment where the pace of response is critical to success.
- Demonstrate a commitment to quality, customer service and personal ownership.
- Have an ability to prioritise work and work effectively and accurately under pressure, ensuring that deadlines are met.
- Solid understanding of risk and regulation and be able to adhere to set reporting and claims management requirements.
Our Nice to Haves
- Preferably educated to degree standard (candidates with suitable relevant experience will be considered).
- ACII or CILA qualification or progression towards, preferred.
- Accredited Counter Fraud Specialist (ACFS) qualification or other associated fraud investigation qualifications.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also know that working life doesn’t always have to in the office, and as long as it’s safe to do so, we will be operating a hybrid way of working to encourage a healthy work life balance, with 2 to 3 days in the office per week.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Finance and Sales
Industries
- Insurance
Referrals increase your chances of interviewing at Hiscox by 2x
Sign in to set job alerts for “Claims Handler” roles.
Leeds, England, United Kingdom
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Special Investigations Claims Handler employer: Hiscox
Contact Detail:
Hiscox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Special Investigations Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those at Hiscox. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Hiscox and their claims handling strategies. Show us you understand their values and how you can contribute to their success as a Special Investigations Claims Handler.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role. Highlight your customer service skills and ability to manage complex claims effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hiscox team.
We think you need these skills to ace Special Investigations Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Special Investigations Claims Handler role. Highlight relevant experience and skills that match the job description, like your ability to manage complex claims and deliver exceptional customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples from your past that demonstrate your problem-solving skills and your proactive approach to claims handling.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics where possible to illustrate how you’ve met or exceeded targets in previous roles. This will help us see your potential impact at Hiscox.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Hiscox
✨Know Your Claims Inside Out
Before the interview, make sure you understand the claims process thoroughly. Familiarise yourself with common types of claims and the specific challenges faced in special investigations. This will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Special Investigations Claims Handler, you'll need to manage difficult conversations with clients. Prepare examples of how you've successfully navigated challenging customer interactions in the past. Highlight your ability to remain calm and professional while delivering tough messages.
✨Demonstrate Your Analytical Thinking
Be ready to discuss how you approach problem-solving and decision-making in complex cases. Think of specific instances where your analytical skills led to successful outcomes. This will showcase your ability to triage claims effectively and adopt the right investigation strategies.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about the team dynamics and the company's approach to special investigations. This not only shows your interest but also helps you assess if the company culture aligns with your values.
