Sales and Customer Experience Expert

We are proud to be a leader in Specialist Insurance. In essence, we sell trust – a promise to be there if the worst happens. Our role is to make insurance as easy as possible.

Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.

You will be part of a diverse team, where you celebrate and support each other’s successes.

What you will be doing

• Selling specialist home insurance to high-net-worth customers, having great conversations to understand their needs and requirements.
• Identifying opportunities to cross-sell and up-sell our personal line products based on customers\’ needs.
• Speaking to existing customers and resolving their queries through both phone and email.
• You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality, and customer satisfaction while managing your time.
• You will become an expert in our technical products and our IT systems.
• Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
• Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
• Our trainers will spend 4 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.

So why choose Hiscox?

• We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:
• 25 days holiday, increasing after 3 years up to 28 days, with the opportunity to buy up to 5 extra days per year.
• 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations, or family time, or to binge-watch a new season of your favourite show.
• £350 towards a gym or sports membership of your choice.
• £300 festive hamper (choose from luxury food, premium wine, or shopping vouchers).
• Simply Health Medical coverage.
• Sharesave Scheme – allowing you to invest in Hiscox.
• Pension, critical illness cover, and life assurance.
• Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.

This role is 35 hours per week, 9-5 pm, Monday to Friday.

Are you the right person?

• You enjoy speaking to people and providing a great customer experience is important to you.
• You are driven, highly productive, and a team player, receptive to feedback, and always striving to improve.
• You are resilient and don’t shy away from problems or challenges.
• Beating and surpassing business goals is what gets you out of bed in the morning.
• Sales experience is desirable, as well as previous experience in hitting targets.

Salary: £25,000 with potential of an annual performance bonus.

Diversity and flexible working at Hiscox

At Hiscox, we care about our people. We hire the best people for the job and are committed to diversity and creating a truly inclusive culture, which we believe drives success.

Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work-life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. For this role, you will need to be in the office every day through the training period.

We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days, a 4-week paid sabbatical with every 5 years of service, private medical for all the family, and much more.

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Work with amazing people and be part of a unique culture

Why work here?

If you want to help build a brilliant future, work with amazing people, be part of a unique company culture, and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

Get in touch

If this is your first time visiting our career site and you wish to stay in touch, please select the \’Introduce yourself\’ button on the top right. This will allow us to contact you with suitable vacancies. If you are a returning prospect and wish to view our current vacancies, please search for jobs using the link on the top right.

About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries, we’re a business with lots of opportunity for people with talent, spark, and lots of ambition. If you want to build a great career with a company that prioritizes strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.

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