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- Tasks: Lead transformative tech initiatives in CRM & Telephony, driving innovation and collaboration.
- Company: Join Hiscox, a dynamic international insurance group with a strong brand and growth potential.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and generous leave policies.
- Why this job: Make a real impact on technology transformation while shaping the future of insurance.
- Qualifications: Experience in large-scale tech transformations, especially in CRM and document management.
- Other info: Be part of a diverse team committed to inclusivity and continuous improvement.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Build a brilliant future with Hiscox.
The organisation is undergoing a significant transformation as a core pillar of the Hiscox 2030 strategy, designed to make the organisation scalable, efficient, and increasingly customer-centric by modernising operations and embedding a “One Hiscox” mindset. It underpins the broader growth ambitions and is delivered through multiple strategic initiatives.
The Technology Transformation enables 70% of these initiatives and contributes over half of the programme’s projected benefits. Led by the Technology Transformation Office, it enables digital trading, augmented underwriting, unified data ecosystems, and automation—unlocking speed, intelligence, and cost savings while reshaping how Hiscox works and grows.
The Tech Transformation Programme Manager will report directly to the CTO - Transformation and hold end-to-end accountability for leading and delivering the technology-enabled initiatives within the CRM & Telephony and Document Management delivery pillar within a multi-year, business-wide change initiative.
Acting as a central point of programme leadership and coordination, you will drive strategic alignment, oversee programme delivery, and ensure the realisation of transformation outcomes that support the organisation’s long-term goals.
Key Responsibilities
- Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle.
- Engage, influence and collaborate with executive committee members and senior stakeholders to secure buy-in and alignment with the technology transformation delivery objectives and approach.
- Drive innovation and technical excellence across the programme ensuring solutions are robust and future-ready.
- Manage the delivery pillar budget of $15m+, monitor financial performance and ensure commercial value is delivered throughout the programme.
- Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved.
- Build and lead an effective delivery team made up of technical specialists and delivery professionals, based on the needs of the programme.
- Identify risks and proactively manage issues, adapting plans as needed to maintain momentum and minimise disruption.
- Foster a collaborative, inclusive environment, supporting continuous improvement and the development of team members.
- Represent the organisation externally as a trusted ambassador for technology transformation.
Candidate Profile
- Proven experience in delivering large-scale, complex technology transformation programmes, ideally in implementing centralised CRM platforms that standardise data models and capture for distribution including customer and brokers; and implementing enterprise-wide archiving and document management solutions.
- Insurance or Financial Services experience is highly desirable.
- Outstanding stakeholder management and influencing skills, comfortable operating at all levels and with all stakeholders.
- Strong commercial acumen and demonstrable financial management experience, with a relentless focus on outcomes and quality.
- Resilient, adaptable, and forward-thinking, with a passion for innovation and future-focused solutions.
- Personal commitment to inclusivity, continuous learning and the development of others.
Company Description
Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda (with the bulk of group leadership sitting in London), Hiscox has over 3,000 staff across 14 countries and 34 offices.
Structured by geography and product, Hiscox’s long-held business strategy has helped them grow from a niche Lloyd’s underwriter to an international insurance group with a powerful consumer brand. Hiscox is comprised of the following business lines: London Market, Reinsurance & Insurance Linked Securities (ILS), Retail, Hiscox USA, Hiscox UK, Hiscox Europe.
For the financial year 2023 GWP grew to $4.6bn, with profit before tax growing to $625m. Hiscox’s Purpose: “We give people and businesses the confidence to realise their ambitions.”
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Hybrid working is available to support work-life balance and is set by the team to enable you to manage your own personal arrangement.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.
Work with amazing people and be part of a unique culture.
Programme Manager - CRM & Telephony - Tech Transformation employer: Hiscox
Contact Detail:
Hiscox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Manager - CRM & Telephony - Tech Transformation
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Programme Manager gig.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in tech transformation and CRM platforms. Share specific examples of how you've driven innovation and delivered results.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Hiscox, and express your interest in their transformation initiatives. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows you're keen and ready to be part of the transformation journey.
We think you need these skills to ace Programme Manager - CRM & Telephony - Tech Transformation
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technology transformation, especially with CRM platforms. We want to see how your skills align with our goals at Hiscox!
Showcase Your Leadership Skills: As a Programme Manager, you'll need to demonstrate your ability to lead teams and manage resources effectively. Share specific examples of how you've driven successful projects in the past—this is your chance to shine!
Highlight Stakeholder Management: We value strong stakeholder management skills, so be sure to include instances where you've influenced and collaborated with senior stakeholders. This will show us you're ready to engage with our executive committee.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity in our tech transformation journey.
How to prepare for a job interview at Hiscox
✨Know Your Tech Transformation Inside Out
Before the interview, dive deep into Hiscox's technology transformation initiatives. Understand how CRM and telephony systems can enhance customer experience and operational efficiency. This knowledge will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your ability to engage and influence stakeholders at all levels. Think of specific instances where you successfully navigated complex relationships or secured buy-in for a project. This is crucial for a role that requires collaboration with executive committee members.
✨Demonstrate Financial Acumen
Since the role involves managing a significant budget, be ready to discuss your financial management experience. Bring examples of how you've monitored financial performance in past projects and ensured commercial value was delivered. This will show you're not just a tech expert but also commercially savvy.
✨Emphasise Your Commitment to Inclusivity
Hiscox values diversity and inclusivity, so be prepared to share how you've fostered an inclusive environment in your previous roles. Discuss any initiatives you've led or participated in that support continuous learning and development for team members, showcasing your alignment with their company culture.
