Job Type:
PermanentBuild a brilliant future with Hiscox
Position: Finance Transformation Programme Lead and Service Management Partner
Reporting to: Chief Transformation Office - Finance
Location: UK
Flexibility: Permanent
The role
Finance Transformation Programme Lead and Service Management Partner is responsible for the implementation of a successful Finance wide transformation programme including outsourcing, centres of excellence, global process ownership, workforce plan and technology, data and automation. Working closely with the CTO-Finance, Group CFO and the Finance Leadership Team to design, structure and deliver the programme.
The Service Management Partner is a strategic role responsible for embedding and evolving service management practices across a portfolio of services or business areas in partnership with our third party outsource provider. You will act as a trusted advisor to senior stakeholders, ensuring that services are designed, transitioned and operated in alignment with business needs and enterprise standards. You will also be responsible for ongoing service management and act as a conduit between the business and the outsource provider. You will lead service reviews, drive service improvement initiatives, and ensure that service performance is measured and optimised. This role requires a service management leader with deep operational expertise, strong influencing skills and the ability to operate across business areas.
Key responsibilities of this role
- Support the design of end-to-end transformation solutions and lead on the implementation.
- Lead the design and implementation of global processes and then centres of excellence
- Define and implement service management strategies across a portfolio of services, ensuring alignment with business objectives and enterprise standards.
- Build strong relationships with senior business stakeholders to understand service requirements and expectations.
- Lead service governance forums and service reviews, ensuring accountability for service performance and continuous improvement.
- Oversee major incident and problem management processes, ensuring effective resolution, communication and root cause analysis.
- Drive the development and adoption of service management frameworks, policies and standards across the organisation.
- Identify and deliver service improvement initiatives for your area, ensuring measurable outcomes and alignment with strategic goals.
- Provide leadership and mentoring to Service Management Leads and Analysts, building capability and promoting a culture of service excellence.
- Collaborate with delivery, transformation and business teams to ensure services are designed for operational excellence and customer satisfaction.
- Support the development of service cost models and contribute to budgeting and forecasting processes.
Must Haves
- Strong experience in leading complex transformation programmes, preferably in finance and / or insurance
- Significant experience in implementing best practice global processes
- Significant experience in outsourcing service management leadership roles, ideally within a large or complex organisation.
- Strong influencing and negotiation skills, with the ability to engage at senior levels.
- Experience leading and managing cross-functional teams and third-party suppliers.
- Demonstrated ability to drive change and embed service culture.
- Strong analytical and commercial acumen.
About Hiscox UK
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We ensure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong.
Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we are committed to diversity and creating a truly inclusive culture, which we believe drives success.
Working life does not always have to be in the office so we have introduced hybrid working to encourage a healthy work life balance.
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
#LI-JC1
#LI-Hybrid
Work with amazing people and be part of a unique culture
StudySmarter Expert Advice🤫
We think this is how you could land Service Management Partner in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hiscox. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hiscox.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hiscox's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hiscox
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hiscox.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hiscox will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hiscox employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
