At a Glance
- Tasks: Drive initiatives to enhance employee and manager experiences at Hiscox.
- Company: Join Hiscox, a company committed to diversity and an inclusive culture.
- Benefits: Enjoy hybrid working, a supportive environment, and opportunities for personal growth.
- Other info: Collaborate with amazing people in a dynamic and innovative workplace.
- Why this job: Make a real impact on employee experiences and shape the future of work.
- Qualifications: Experience in people management, change management, and problem-solving skills.
Job Type:
Permanent
Build a brilliant future with Hiscox
The Role
The People Excellence and Change Lead drives initiatives that enhance employee and manager experience, providing a key point of view on the strategy and how to implement it in Hiscox. It ensures initiatives are designed around employee and manager needs, business outcomes, operational effectiveness, and sustainable adoption.
The People function enables Hiscox to attract, develop, and retain the talent needed to achieve its strategic goals. This role sits within the People Experience family and contributes at career level 3b: Principal / Lead Professional / Senior Manager. It works closely with people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, COO functtion and programme stakeholders.
The role owns significant functional outcomes, resolves complex issues, influences broader business decisions, and provides lead specialist / manager accountability with broad autonomy. It applies specialist knowledge and existing methodologies to complex problems, guides others in resolving complex issues, and makes strategic and cross-functional recommendations.
Role Focus & Decision Making
- Shape and deliver the employee and manager experience, ensuring people feel valued, supported, and connected throughout their lifecycle at Hiscox.
- Provide the key People Experience point of view on the strategy for implementing People priorities across Hiscox, balancing employee, manager, and business needs.
- Lead and evolve the employee value proposition (EVP) for Hiscox, ensuring it reflects the colleague experience, culture, and talent priorities.
- Provide programme and change management support for key People programmes, including centre of excellence initiatives and M&A-related activity.
- Lead on the People technology roadmap in partnership with the People function and enterprise technology, ensuring technology choices improve experience, efficiency, and adoption.
- Drive operational excellence and identify where AI can improve People service delivery, manager enablement, colleague experience, and process quality.
- Own or support implementation of priority People programmes such as chat agents, global time tracking, and Microsoft lab collaboration.
- Support People outcomes that improve capability, engagement, organisational effectiveness, and consistency across Hiscox.
- Apply policy, process, judgement, and governance consistently while balancing employee and business needs.
- Use insight and feedback to improve People processes, service quality, and decision-making.
- Resolve queries and coordinate activity in line with policy, service standards, and business expectations.
Role Scope
- Solves complex problems with implications for cross-functional business processes and outcomes.
- Owns significant functional outcomes, resolves complex issues, and influences broader business decisions.
- Provides lead specialist / manager accountability, with responsibility for functional outcomes and strategic recommendations.
- Stakeholder reach typically includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme/change stakeholders.
- May lead or contribute to enterprise People initiatives, including experience, technology, operational excellence, AI, M&A, and change programmes.
- Location / geographical focus: None (UK).
- Band / grade alignment: Upper Band III / 14.
Reporting Relationships / Leadership
- Works with senior stakeholders and may lead teams, managers, or enterprise initiatives.
- Key stakeholder interaction includes people leadership, business leaders, employees, talent acquisition, centres of excellence, enterprise technology, and programme stakeholders.
- Influences across functional boundaries to align People Experience priorities with Hiscox business outcomes and adoption needs.
Complexity & Problem Solving
- Applies specialist knowledge and existing methodologies to complex problems and guides others in resolving complex issues.
- Solves complex problems with implications for cross-functional business processes and outcomes.
- Uses solid functional expertise, people leadership, process-improvement, programme, and change management experience.
- Applies broad autonomy to shape recommendations, delivery choices, and stakeholder alignment.
- Uses judgement to balance risk, quality, pace, user experience, technology enablement, and stakeholder expectations in day-to-day delivery.
- Escalates, challenges, or resolves issues at the appropriate level based on complexity, impact, and governance requirements.
- Identifies opportunities to improve operational excellence through simplified processes, data, automation, AI, and better manager and employee self-service.
Diversity and Hybrid working
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.
This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Work with amazing people and be part of a unique culture
People Excellence and Change Lead in London employer: Hiscox
Hiscox is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Strategic Leader in Enterprise Process Excellence. With a strong commitment to employee development and a focus on driving meaningful change, you will have the opportunity to shape processes that enhance both customer and employee experiences. Located in a dynamic environment, Hiscox offers competitive benefits and a supportive atmosphere that encourages professional growth and impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land People Excellence and Change Lead in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Hiscox!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Hiscox.
We think you need these skills to ace People Excellence and Change Lead in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Hiscox. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Hiscox and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Hiscox. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Hiscox's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Hiscox
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Hiscox.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Hiscox will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Hiscox and how you would contribute to adapting HR strategies.
