Hiscox Private Client Manager

As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength, all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting, and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

The Private Client team is passionate about the brand and surpassing the expectations that it creates. Meeting and servicing the insurance needs of our high net worth clients, you will be the first and often only port of call for our key high net worth customers. Knowing our customers by name, you will be the face of our brand and provide the exceptional service that our customers come to expect. Creating and maintaining relationships that matter, not just selling our products but really understanding the customer’s needs and ensuring they are fully protected. A true client manager role means getting out and meeting our customers, visiting some of the most spectacular homes in the UK. You will also be responsible for external networking to drive growth and business opportunities into Hiscox Private Client.

What you’ll be doing:

• Building and enhancing both external and internal relationships
• Dealing with varied and wide ranging client contacts on a daily basis
• Getting to know and understand our clients – becoming their go to person for insurance needs and ensuring we are focused on the right customer outcome
• Striving to bring in the right business, negotiating new business and renewal terms on dream homes, top end contents and unique collections
• Going the extra mile when dealing with challenging situations, bringing the brand and values to life in every transaction
• Monitoring the overall performance of the book and ensuring action is taken to correct any performance issues
• Ensuring client data security and privacy is maintained at all times

Our must-haves:

• Great with people, able to build honest and effective relationships
• Negotiation skills with all levels and types of client and experience of having dealt with non-standard risks
• Experience of exceptional customer service and client management
• Extraordinary communication skills with the ability to positively affect other people and to win business
• Strong presentation skills to be able to pitch for business effectively and to influence decisions
• Able to form strong relationships directly with our high net worth clients
• Smart decision making when dealing with complex technical issues and ability to justify them even when facts are ambiguous and conflicting
• Will regularly challenge convention, introduce ‘non standard’ business and able to take decisive action on loss making business
• Demonstrable drive and energy to move self and business forward
• Proven market reputation from experience

At Hiscox, we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance. We anticipate the successful candidate for this role will be in the office up to 2 days per week in our York office. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance. We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.