At a Glance
- Tasks: Support testing and maintenance of digital trading products while managing customer queries.
- Company: Join Hiscox, a leader in innovative insurance solutions.
- Benefits: Gain valuable experience in insurance and technology with a competitive salary.
- Other info: Opportunity for training, development, and collaboration with industry experts.
- Why this job: Kickstart your career in a dynamic environment with real impact on digital trading.
- Qualifications: Recent graduate with strong communication and analytical skills.
The predicted salary is between 25000 - 32000 £ per year.
Digital Trading Support Analyst for a 6‑month fixed‑term contract.
About the Role
The UK Digital Trading team leads our broker Digital Trading strategy, defining product, technology, distribution and service requirements. As a Support Analyst you will work closely with Digital Trading Analysts to support testing of new changes and ongoing maintenance of our suite of Digital products for Commercial, Personal and Specialty lines.
What You Will Be Doing
- Support UAT delivery with effective testing of projects and small changes.
- Handle end‑to‑end management of broker and internal customer issues, including general queries, system defects, and communicate fixes.
- Communicate with internal and external stakeholders on system queries; set expectations, keep everyone updated and elevate when required.
- Investigate root causes of issues raised by users.
- Support broker system demonstrations and provide technical training to stakeholders.
- Complete standard repeatable user requests.
- Maintain user guides, updating them to reflect frequently raised issues or training requirements.
- Regularly review and identify opportunities to improve Digital Trading processes.
- Support Digital Trading Analysts with analysis and optimisation tasks.
Must haves
- Recent graduate seeking training and development within Insurance and technology.
- Excellent verbal and written communication skills.
- Analytical approach to work; able to ask the right questions to uncover root causes.
- Enthusiastic, hardworking, and driven with a focus on providing the best possible service.
- Ability to prioritise and organise workload to meet tight deadlines.
- Ability to work independently and take ownership of tasks.
- Customer service experience.
- Ability to multitask and produce work with a sense of urgency, working to timescales.
Nice To Haves
- Collaboration with third‑party software houses.
- Experience conducting system user acceptance testing (UAT).
- Experience within the insurance industry.
- Strong analytical skills in the insurance sector.
- Implementation of system integration projects.
Digital Trading Support Analyst | 6-month FTC in Essex employer: Hiscox
Hiscox is an exceptional employer, offering a dynamic work environment in Colchester that fosters growth and development for its employees. As a Digital Trading Support Analyst, you will benefit from comprehensive training opportunities within the insurance and technology sectors, while being part of a collaborative team that values innovation and customer service excellence. With a strong focus on employee well-being and a culture that encourages continuous improvement, Hiscox stands out as a rewarding place to build your career.
