At a Glance
- Tasks: Engage with customers to sell tailored home insurance and resolve queries.
- Company: Join Hiscox, a leading name in the insurance market known for excellence.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options.
- Other info: Dynamic role with opportunities for growth and a supportive training programme.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Sales experience is a plus; strong communication and problem-solving skills are essential.
The predicted salary is between 28800 - 48000 € per year.
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About Hiscox Trading Operations Team
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible. Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business. You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Direct Art and Private Client team based in York.
What You Will Be Doing
- Selling Home and Contents insurance to customers, having great conversations to understand their needs and requirements.
- Identifying opportunities to cross sell and up sell our product line, based on customers' needs.
- Speaking to existing customers and resolving their queries, through both phone and email.
- You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
- You will become an expert in our technical products and our IT systems.
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 3 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
Benefits
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show.
- Annual Bonus Scheme.
- £350 towards a gym or sports membership of your choice.
- £300 festive hamper (choose from luxury food, premium wine or shopping vouchers).
- Simply Health Medical coverage.
- Sharesave Scheme – allowing you to invest in Hiscox.
- Pension, critical illness cover, life assurance.
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Are you the right person?
- You enjoy speaking to people and providing a great customer experience is important to you.
- You work well in an autonomous environment and enjoy taking on extra responsibilities as you grow into the role.
- You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
- You are resilient and don’t shy away from problems or challenges.
- Beating and surpassing business goals is what gets you out of bed in the morning.
- Sales experience is desirable, as well as previous experience in hitting targets.
This role is 35 hours per week, 9-5pm, Monday to Friday.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture.
Customer Sales Representative - Direct Art and Private Client employer: Hiscox
Hiscox UK is an exceptional employer, renowned for its commitment to employee empowerment and a supportive work culture. With a focus on diversity and inclusion, employees enjoy comprehensive benefits including generous holiday allowances, wellness initiatives, and opportunities for flexible working arrangements. The role of Customer Sales Representative in York not only offers a chance to engage with unique clients but also provides extensive training and growth opportunities within a leading specialist insurance firm.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative - Direct Art and Private Client
✨Tip Number 1
Get to know Hiscox and its values! Research the company culture and their approach to customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about selling insurance, make sure you can confidently discuss how you would approach potential customers. Role-playing with a friend can help you refine your technique and boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the company. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hiscox family and ready to take on the challenge!
We think you need these skills to ace Customer Sales Representative - Direct Art and Private Client
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Sales Representative role. Highlight your sales experience and how it relates to providing exceptional customer service. We love seeing how you connect your skills to our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Hiscox
✨Know Your Stuff
Before the interview, make sure you understand Hiscox's products and services, especially in the realm of home and contents insurance. Familiarise yourself with their unique selling points and how they cater to diverse clients. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully sold a product or resolved customer queries. Highlight your ability to identify needs and upsell effectively. This is crucial for a Customer Sales Representative role, so be ready to discuss specific targets you've met or exceeded.
✨Emphasise Customer Experience
Since providing an exceptional customer experience is key for Hiscox, think of instances where you've gone above and beyond for a customer. Be prepared to discuss how you handle difficult situations and ensure customer satisfaction, as this aligns perfectly with their values.
✨Be Ready for Team Dynamics
Hiscox values teamwork, so be prepared to talk about how you collaborate with others. Think of examples where you've contributed to team success or helped solve problems collectively. This will demonstrate that you're not just a lone wolf but a team player who fits into their culture.
