At a Glance
- Tasks: Engage with customers to sell tailored home insurance and resolve queries.
- Company: Join Hiscox, a leading name in the insurance market known for excellence.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options.
- Other info: Comprehensive training and support provided to help you thrive in your role.
- Why this job: Make a real difference by providing exceptional customer experiences and achieving sales goals.
- Qualifications: Sales experience is a plus; strong communication and problem-solving skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Job Type:
Permanent
Build a brilliant future with Hiscox
Position:Customer Sales Representative / Insurance Expert
Location: York/Colchester
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About Hiscox Trading Operations Team
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.
Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Commercial insurance team based in York or Colchester.
What you will be doing
- Selling business insurance to SME customers by having great conversations to understand their needs and requirements. This is a sales and service role, and you will be expected to identify suitable solutions and convert appropriate opportunities.
- Identifying appropriate opportunities to cross-sell and up-sell across our commercial product range, based on each customer's needs.
- Speaking to new and existing customers and resolving their queries across predominantly inbound telephone activity, scheduled outbound call-backs, email and webchat.
- Working towards individual targets and taking accountability for achieving them. Your performance measures will balance sales, quality and customer satisfaction, while requiring you to manage your time effectively.
- Becoming an expert in our technical insurance products and IT systems, enabling you to explain information clearly and help customers make informed decisions.
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
- £350 towards a gym or sports membership of your choice
- Simply Health Medical coverage
- Sharesave Scheme – allowing you to invest in Hiscox
- Pension, critical illness cover, life assurance
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Are you the right person?
- You enjoy speaking to people, building rapport and providing a great customer experience, while being comfortable identifying and discussing sales opportunities.
- You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
- You are resilient and don’t shy away from problems or challenges.
- You are motivated by working towards and surpassing business goals, and understand the importance of balancing sales outcomes with quality customer service.
- Sales experience is desirable. Previous experience of working towards targets, whether gained in sales, retail, hospitality or another customer-focused environment, would also be valuable.
Salary: £25,000 with potential of an annual performance bonus
This role is 35 hours per week, 9-5pm, Monday to Friday
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture
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Customer Sales Representative employer: Hiscox
Hiscox is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Strategic Leader in Enterprise Process Excellence. With a strong commitment to employee development and a focus on driving meaningful change, you will have the opportunity to shape processes that enhance both customer and employee experiences. Located in a dynamic environment, Hiscox offers competitive benefits and a supportive atmosphere that encourages professional growth and impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hiscox. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Sales Representative
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hiscox.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hiscox's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hiscox
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hiscox.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hiscox will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hiscox employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
