At a Glance
- Tasks: Engage with SME customers, selling business insurance and resolving queries.
- Company: Join Hiscox, a leading insurance provider known for exceptional customer service.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options.
- Other info: Entry-level role with a supportive culture and opportunities for growth.
- Why this job: Be part of a dynamic team, enhance your sales skills, and make a real impact.
- Qualifications: Sales experience is a plus; a passion for customer service is essential.
The predicted salary is between 20000 - 30000 £ per year.
Job Type:
Permanent
Build a brilliant future with Hiscox
Position:Customer Sales Representative / Insurance Expert
Location: Colchester / York
About Hiscox UK
Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.
About Hiscox Trading Operations Team
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible.
Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business.
You will be part of a diverse team, where you celebrate and support each other’s successes. This challenging and rewarding role is part of our Commercial insurance team based in York or Colchester.
What you will be doing
- Selling business insurance to SME customers by having great conversations to understand their needs and requirements. This is a sales and service role, and you will be expected to identify suitable solutions and convert appropriate opportunities.
- Identifying appropriate opportunities to cross-sell and up-sell across our commercial product range, based on each customer's needs.
- Speaking to new and existing customers and resolving their queries across predominantly inbound telephone activity, scheduled outbound call-backs, email and webchat.
- Working towards individual targets and taking accountability for achieving them. Your performance measures will balance sales, quality and customer satisfaction, while requiring you to manage your time effectively.
- Becoming an expert in our technical insurance products and IT systems, enabling you to explain information clearly and help customers make informed decisions.
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
We offer a great environment with brilliant benefits, so here are some of our favourite ones with full details to follow:
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 ‘Hiscox’ Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show
- £350 towards a gym or sports membership of your choice
- Simply Health Medical coverage
- Sharesave Scheme – allowing you to invest in Hiscox
- Pension, critical illness cover, life assurance
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Are you the right person?
- You enjoy speaking to people, building rapport and providing a great customer experience, while being comfortable identifying and discussing sales opportunities.
- You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
- You are resilient and don’t shy away from problems or challenges.
- You are motivated by working towards and surpassing business goals, and understand the importance of balancing sales outcomes with quality customer service.
- Sales experience is desirable. Previous experience of working towards targets, whether gained in sales, retail, hospitality or another customer-focused environment, would also be valuable.
Salary: £25,000 with potential of an annual performance bonus
This role is 35 hours per week, 9-5pm, Monday to Friday
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Work with amazing people and be part of a unique culture
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Customer Sales Representative in Colchester employer: Hiscox
Hiscox is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Strategic Leader in Enterprise Process Excellence. With a strong commitment to employee development and a focus on driving meaningful change, you will have the opportunity to shape processes that enhance both customer and employee experiences. Located in a dynamic environment, Hiscox offers competitive benefits and a supportive atmosphere that encourages professional growth and impactful contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative in Colchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Sales Representative at Hiscox, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hiscox. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Sales Representative. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Sales Representative in Colchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hiscox:When writing your cover letter, make sure to tailor your message specifically for Hiscox. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hiscox
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hiscox that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hiscox that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hiscox’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
