Claims Handler - Professional Indemnity and Management Liability

Build a brilliant future with Hiscox.

About Hiscox

Hiscox UK is a leading specialist brand in the UK insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through the most innovative technology companies. We operate in twelve target sectors in the UK, across which our customers are diverse and unique, and are only united by our ability to provide specialist insurance tailored to their needs.

About the role

To deliver the Hiscox standard of claims services on a mixed portfolio of claims within an area of specialism - Professional Indemnity and Management Liability (MLP) in the Casualty and Specialty Portfolio Claims Team. To work closely with underwriters, ensuring they are aware of the latest trends and developments in their areas and supporting them in product, sector and client development. To provide claims expertise and support on Claims and wider business projects and assist in ensuring business changes benefit our customers and the claims service provided to them.

What you’ll be doing:

• Claims management of a portfolio of claims with a value up to £100k.
• Demonstrating customer focus throughout the claims lifecycle, with evidence of strong stakeholder engagement with the customer and/or broker and focus on a good customer outcome.
• Investigation and management of claims from first notification to conclusion.
• For third party claims, this means from pre-litigation through to final hearing or settlement.
• Review and confirm policy coverage position with increasing confidence and ability to reach decisions in-house.
• Setting the claim strategy, handling in-house where possible in pre-litigation stages and implementing claim prevention strategies to avoid formal claims being made against customers.
• Selection, instruction and active management of law firms and other experts where necessary including proactive indemnity and costs management.
• Liaising and negotiating with clients, brokers, claimants and their representatives, including attending mediations, JSMs and court hearings.
• Proactive claims portfolio management in accordance with the CUG and by reference to relevant KPIs and SLAs.
• Identification of fraudulent claims and opportunities for recovery from third parties with clear evidence of strategic claims handling to maximise any opportunities which benefit the customer or Hiscox.
• Identification of trends and areas of concern with regular reporting to key stakeholders through contributions at quarterly updates, internal training sessions and claims managers.
• Developing and managing relationships with key internal stakeholders – Underwriters, Product and Sector heads, Customer Relations, Wordings, Conduct, demonstrating commercial awareness at all times.
• Developing and managing relationships with key external stakeholders – insureds, brokers, law firms and other experts, demonstrating commercial awareness at all times.
• Taking referrals from DAs on coverage, strategy and reallocation to the internal claims team.
• Providing technical advice and guidance to insureds.
• Outside of pure claims handling, assisting in the continuous improvement of our Claims operation in line with our current Claims strategy, whilst identifying areas for opportunity and helping create solutions.
• This includes embracing new technologies such as the use of Co-Pilot and digital tools when made available to you.
• Participating in Group, UK or Claims wide projects and change programmes which may impact your claims area and peers, providing SME assistance as required and agreed with your manager.

Candidate Profile

Our must-haves:

• Demonstrated experience in claims handling or a comparable role within a legal or insurance environment, such as commercial litigation.
• Professional qualifications relevant to a claims handling role – Solicitor, CILEX or equivalent or CII equivalent.
• Experience or exposure to professional indemnity and/or management liability claims, or the ability to demonstrate transferable skills to transition into this area from a commercial litigation background.
• Sound understanding of pre-action protocols and commercial litigation processes.
• Ability to proactively manage a caseload and make decisions with a good level of autonomy, including interpreting policy coverage and progressing claims from notification to resolution.
• Proven ability to manage multiple stakeholders, including clients, brokers, legal partners and internal teams.
• Strong communication and interpersonal skills, with confidence in handling challenging conversations and delivering clear outcomes.
• Excellent organisational skills, with the ability to manage a varied workload across claims of differing complexity.
• Some experience of Employment Tribunal dispute resolution advantageous but not essential.

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.